All Customer articles – Page 104
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NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.
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Retail VoiceHow retailers are evolving into ‘intelligent enterprises’
The retail c-suite is focused on automation strategies to drive customer experience and increase operational efficiency, a recent survey has found.
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Retail VoiceFive retail trends that are driving better CX
What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be part of every director’s strategy.
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NewsAldi trials its first ever self-service checkouts
Discount grocer Aldi has launched a trial of its first ever self-service checkout tills at one of its stores.
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VideoWatch: Will Lush's social media blackout bath-bomb?
This week the team delve into Lush’s divisive decision to axe its social media accounts across Twitter, Facebook and Instagram in a bid to stop “fighting with algorithms”.
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AnalysisWatch: A look back at retail’s most iconic adverts
With the news last week that Marks & Spencer has revived its ‘this is not just food’ tagline, Retail Week looks at some of the most iconic retail adverts of all time.
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Retail VoiceHow to prevent shopper transactions from being declined
New payment regulations will increase the security shoppers face when checking out online, but what does this mean for retailers?
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OpinionOpinion: Alexa, is voice the next frontier in retail?
Over the next few years, voice technology will transform how we search, communicate and shop.
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AnalysisAnalysis: Can Julian Dunkerton make Superdry cool again?
As boardroom coups go, this was a particularly bloody one with many a scalp being taken.
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NewsMarks & Spencer revives ‘not just…’ food marketing campaign
Marks & Spencer has reintroduced one of its most successful marketing campaigns as it seeks to build its food business.
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AnalysisAnalysis: the five rules for sustainable growth in 2019
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
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NewsConsumer confidence remains negative but stable
Consumer confidence has held steady at -13 this month, according to the GfK consumer confidence survey.
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NewsAO to flick the off switch on TV ads
Online electricals retailer AO.com is to turn off TV advertising and focus on digital campaigns instead.
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VideoWatch: People, personalisation and the key takeaways from RWL
This week, the team discuss the key themes from Retail Week Live 2019, from businesses grappling with data to committing to life-long development of staff skills.
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Retail VoiceLet AI replace routine tasks with meaningful ones
Don’t fear technology, use it to help get the most from your retail team and let them understand how it can make their jobs better.
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NewsWaitrose's Collins: Retailers and consumers 'pent up' by Brexit
Waitrose chief executive Rob Collins has said the ongoing uncertainty around Brexit is leading to “pent up business activity” from consumers and retailers waiting to be released.
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VideoWatch: Boots boss Seb James on winning back beauty relevance
Boots UK boss Seb James talks about his ambition to make the retailer the UK leader in beauty personalisation and building its brand portfolio.
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VideoWatch: Shop Direct boss Henry Birch on rebranding and strategy
Shop Direct chief executive Henry Birch talks about the etailer’s upcoming rebrand to The Very Group and the business’ new strategy.
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Report StoreHigh Street Rebooted
What consumers in the digital economy really want out of their town centres
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Retail VoiceB2B ecommerce: the new market disruptor?
Following in the footsteps of B2C ecommerce trailblazers, innovative B2B brands are starting to build their online capabilities.