All Customer articles – Page 97
-
AnalysisAnalysis: The steps retailers need to take before reopening stores
Non-essential retailers are gearing up to reopen stores in two weeks’ time. What action should they be taking to make sure staff and customers are safe?
-
NewsLess than half of UK consumers comfortable with returning to stores
Fewer than half of UK adults would be comfortable returning to retail environments, even with social distancing measures in place, due to the coronavirus pandemic, exclusive research for Retail Week has found.
-
AnalysisCoronavirus Consumer Pulse: How lockdown is shaping Covid-19 consumer habits
Amid the coronavirus crisis, it has arguably never been more important, nor more difficult, for retailers to understand their customers.
-
-
OpinionRichard Lim: How to tackle the deepest recession in 300 years
The UK economy is clearly facing an extraordinary crisis. The coronavirus pandemic has sent shockwaves across communities, financial markets and has caused paralysis within many businesses.
-
DataData: What search trends reveal about shopping in lockdown
As the retail industry edges slowly towards the resumption of business, online search data shows UK search habits have dramatically changed since the lockdown began. As well as seeking out essential goods, consumers have made the most of forced time at home to take up new hobbies and DIY projects.
-
NewsConsumer confidence ‘severely depressed’ despite improvement
The latest consumer confidence data showed a small improvement in sentiment, but overall it is still low.
-
AnalysisJohn Lewis and Waitrose reveal consumer trends of lockdown life
From cocktail happy hours at home to more shopping online, a new report from John Lewis and Waitrose reveals how day-to-day life and habits have changed during the coronavirus lockdown.
-
OpinionDispatch: How Spar International is thinking like a marketplace amid coronavirus
As coronavirus takes its toll on economies and businesses across the globe, Retail Week brings you regular dispatches from international retailers and experts, who provide their insights into how they are coping with the pandemic.
-
AnalysisLockdown boom: Five retailers given a boost by housebound shoppers
Although coronavirus is hitting most non-food retailers hard, some businesses have been given a boost by the lockdown. Retail Week looks at some of those winning right now.
-
VideoHas retail changed forever? Inside the mind of the post-coronavirus consumer
The coronavirus pandemic has already sparked a seismic shift in the way people behave and shop, but what longer-lasting effects will it have on the retail industry and its customers?
-
NewsSharpest decline in retail sales on record as store closures bite
The Office for National Statistics (ONS) has recorded the steepest decline in retail sales in March since the tracker was launched in 1996.
-
NewsCoronavirus: Consumer confidence stabilises after early-April crash
Consumer confidence has stabilised after crashing at the start of the coronavirus crisis, although experts have refused to rule out a further slump to record lows.
-
NewsUnilever boss: Coronavirus to spark ‘inflection point’ for ecommerce
The boss of consumer goods giant Unilever has warned that the coronavirus crisis will spark an “inflection point” for online food shopping.
-
Retail VoiceAmbient commerce: the future of sensory shopping?
Post-lockdown, how can non-essential retailers win back consumers in-store? DLA Piper’s Chloe Forster and Robyn Palmer believe ambient commerce is one answer – but it comes with some veritable risks
-
AnalysisAnalysis: Eight coronavirus consumer trends that are here to stay
Coronavirus and social distancing are having a dramatic impact on consumer behaviour, but what trends will remain once the lockdown is lifted?
-
NewsBooths launches click and collect to help customers during pandemic
Family-run food retailer Booths has launched a next-day click-and-collect service to help customers better access groceries during the coronavirus pandemic.
-
NewsAldi launches first online grocery service delivering food parcels
Discounter Aldi has made its first foray into the online grocery market, offering food parcels on its website for vulnerable customers during the coronavirus pandemic.
-
NewsRetail suffers miserable March as coronavirus sparks record sales slump
Retail sales went into a tailspin in March as the country entered lockdown in response to the coronavirus outbreak.
-
Retail VoiceNow is the time to inspire the at-home consumer
With large swathes of consumers now social distancing and self-isolating at home, many are turning to digital channels for information, inspiration and escapism.