All Customer articles – Page 98
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OpinionOpinion: A call for retail collaboration to feed the shielded during coronavirus
I know each and every retailer and their teams have been working as hard as they can since the Covid-19 pandemic took hold in the UK.
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AnalysisData: Grocery stock levels stabilise but some unavailabilities grow
The huge efforts by the UK grocers and their suppliers are helping to bring out-of-stock levels under control, but there is still work to do. The latest data from Edge by Ascential shows unavailabilities across some categories increased over the past week and disparities between the ability of supermarkets to respond.
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NewsConsumer confidence drastically decreased due to coronavirus
New research for the middle of March shows a drastic drop in consumer confidence due to the coronavirus pandemic.
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NewsAsda and M&S launch contactless volunteer shopping cards
Asda and Marks & Spencer have launched pre-paid cards to help older, vulnerable and self-isolating customers have their shopping picked up by volunteers.
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OpinionOpinion: Coronavirus outbreak will drive investment in new directions
The coronavirus outbreak is first and foremost a human tragedy that will have a profound impact on the global economy.
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NewsCoronavirus: Shoppers move online at ‘phenomenal’ rate during lockdown
Consumers are switching to online shopping at a “phenomenal” rate during the coronavirus lockdown, new research has revealed.
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NewsCoronavirus stockpiling sees grocery sales rocket beyond Christmas spend
Supermarket sales growth for March was the biggest on record as nervous consumers stockpiled groceries as the UK went into lockdown to contain coronavirus pandemic.
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NewsConsumer confidence takes a hit as coronavirus fears heighten
Consumer confidence dropped by two points this month as the effects of the coronavirus pandemic began to take hold.
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AnalysisData: How online demand has changed since coronavirus lockdown
As Next and TK Maxx suspend online operations, the latest data shows the UK’s online spending habits have shifted since the coronavirus lockdown began and are now skewed towards essential provisions and the home, garden and electricals categories.
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NewsUK government teams up with supermarkets to target vulnerable customers
Supermarkets will be provided access to government databases to help prioritise deliveries to elderly and vulnerable customers.
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AnalysisData: Grocery out-of-stocks surge tenfold as bulk-buying intensifies
Figures from Edge by Ascential demonstrate the unprecedented demand that UK grocers have faced over the past month, as shopper behaviour has moved from top-up shopping to bulk-buying and stockpiling. This has led to high levels of out-of-stocks across ambient grocery, soap and household essentials.
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OpinionMichael Jary: Coronavirus brings a retail tipping point
In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer-term may seem impossible, or at least deferrable. But in many ways, it is even more important.
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AnalysisAnalysis: How coronavirus will change how we shop, live and work
It was on New Year’s Eve 2019 that the World Health Organisation’s China office first heard reports of a new virus sparking a rise in cases of pneumonia in the city of Wuhan.
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NewsCoronavirus: Ocado alters website algorithm to make deliveries ‘fairer’
Ocado says it closed its website yesterday for the first time ever so it could begin making changes to its algorithm to make deliveries “fairer” for would-be customers.
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OpinionCoronavirus: Cash, agility and customer focus will mark retail’s winners
The likely collapse into administration of Laura Ashley is not solely the result of coronavirus. The pandemic was sadly the last nail in the coffin of a retailer that has struggled to appeal to shoppers for some time.
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NewsTesco rations all product lines amid coronavirus crisis
Tesco is to place a restriction of three items per customer on every product it sells as part of changes to combat stockpiling sparked by the coronavirus crisis.
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NewsCoronavirus: Three-quarters of shoppers face shortages as stockpiling ramps up
Nearly three-quarters of UK consumers are struggling to purchase basic grocery items such as tinned food and toilet roll as shoppers increase stockpiling.
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NewsAsda temporarily closes counters and rations products to limit stockpiling
Asda has become the latest supermarket to begin rationing products to limit stockpiling and is closing counters to free up staff as the coronavirus outbreak continues.
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NewsAldi begins rationing lines as stockpiling continues
Aldi has become the first supermarket in the UK to effectively ration the sale of all lines as customers continue to stockpile in the face of the coronavirus outbreak.