All Customer articles – Page 18
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Opinion‘Online shopping is no longer exciting. Etailers will need to pedal harder to succeed’
Retail Week editor-in-chief Charlotte Hardie wonders whether the role that online purchasing plays in people’s lives has changed forever
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NewsSlight boost in consumer confidence due to brighter outlook on economy
Consumer confidence in the UK has edged up in June as sentiment on the economic outlook has improved.
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NewsMinimum wage rises and improving Gen Z outlook drive strengthening consumer sentiment
A rise in minimum wages has buoyed consumer sentiment, with the financial outlook for Gen Z customers in particular improving.
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NewsWaitrose to open first new full-line supermarket in seven years
Waitrose has announced it is set to open its first new full-line supermarket in seven years in North Bristol in 2027.
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NewsMarks & Spencer locks down school uniform prices
Marks & Spencer has kept the lid on school uniform prices for the fifth year in a row.
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Opinion‘A new way to shop is integrating the best of physical and online worlds’
The arrival of ‘discovery commerce’ means what people love about going to the shops can be replicated online, believes Accenture Song’s Sarah Lambert
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NewsCo-op launches promotion to thank customers for support after cyber attack
The Co-op has today launched a promotion for members to “express gratitude” to those “who have shown their support to the business” while it dealt with the disruption of a cyber attack.
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NewsBoots extends rapid delivery service to midnight across selected stores
Boots is expanding its on-demand delivery service of health and beauty products until midnight across 10 of its busiest stores.
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NewsAsda unveils £10m refresh for in-store cafe portfolio
Asda has announced a £10m refresh of over 180 of its in-store cafes across the UK.
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InterviewQ&A: Nectar360 boss on creating new opportunities in retail media
Sainsbury’s and Nectar360 have today announced their new platform Pollen, which they say will “supercharge” their retail media business and drive forward their strategy
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NewsOnline spending slows for first time since October 2023
In a worrying sign for retailers, softness in consumer demand appears to be starting to affect online purchases. purchases
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InterviewQ&A: Pinterest UK retail director on Primark partnership and peak trading
Pinterest is on a mission to become a unique and popular shopping destination for its users across the globe. Its UK director of retail Caroline Orange-Northey talks to Retail Week about partnerships, AI enhancing the user experience, and why it’s preparing for peak now.
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NewsCurrys enhances cash-for-trash scheme with bigger reward
Currys is boosting its cash-for-trash scheme so customers can receive a better reward when recycling unwanted tech.
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NewsPayment system failures could cost UK retailers £1.6bn in annual sales
Payment outages and system failures have been estimated to cost UK retail and hospitality companies around £1.6bn in sales annually.
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NewsFortnum & Mason launches first-ever membership programme
Premium department store Fortnum & Mason has launched the first membership programme in its entire history.
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Innovation of the WeekDeliveroo launches high-speed drone deliveries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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DataData: Exclusive research reveals biggest consumer trends across Europe
New consumer research reveals how shoppers across Europe’s biggest markets want to buy, and what retailers must do to deliver.
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NewsCo-op systems making progress towards ‘complete recovery’ following cyber attack
Co-op is making “significant progress towards a full and complete recovery” following a cyber attack that hit the retailer last month.
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AnalysisSix major predictions for the next decade of retail
With the rapid development of Generative AI and AI more generally, everyone in the sector wants to know what it will mean for retail
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NewsRetail footfall in May flat as consumers stay cautious
UK retail saw a small drop in footfall in May as the flat figures reflect a month shaped by cautious customers, half-term holidays and a change in consumer habits.