All Customer articles – Page 141
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Analysis#WIN – How Iceland's Twitter campaign won the social media Euros
Euro 2016 is one of the marketing opportunities of the year and frozen food specialist Iceland has emerged as a clear winner on Twitter.
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OpinionRetail surgery: How can retailers increase customer communication?
How can retailers increase customer communication?
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AnalysisAnalysis: Retail's amazing company cultures delivering commercial success
Retailers are in constant competition to attract the best talent. What underpins good financial performance in the industry is not just product or price, but often people.
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NewsAldi ads banned for misleading savings claims after Morrisons complaint
Three Aldi adverts that claim customers could make significant savings have been deemed misleading by the Advertising Standards Authority (ASA).
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OpinionOpinion: Service never sleeps in the age of social media
Speedy responses on social media shouldn’t be confused with fixing the issues, argues Screwfix chief executive Andrew Livingston.
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OpinionOpinion: How Brexit might change consumers’ shopping habits
Following the Brexit vote, retailers will be keen to attempt to fathom how shoppers might behave in the short term.
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NewsPicture gallery: Retail Week’s Customer Experience Awards 2016
Carphone Warehouse reigned supreme last night at Retail Week’s Customer Experience Awards as the retailer scored a hat-trick of gongs.
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NewsMaplin boss says that only omnichannel retailers have a shelf-life
Maplin boss Oliver Meakin said the longterm winners in retail will be omnichannel retailers because human interaction “can’t be replaced”.
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OpinionOpinion: How can retailers prepare for demand in the summer of sport?
The summer of sport is well under way, but are retailers doing enough with big data to ensure they are monopolising consumer spend?
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AnalysisAnalysis: The loyalty lessons retailers can learn from other sectors
Beyond retail, loyalty schemes offer much more than discounts, something the high street must adopt if it wants shoppers to feel truly valued.
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OpinionOpinion: The Ramadan rush and how retailers can cash in
As Middle Eastern tourists hit the high street, which retailers are they buying from and how can businesses ensure their offer is relevant?
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OpinionOpinion: Five things every retailer should be thinking about right now
Speaking to a retailer last week about the future of the industry, we both agreed that looking back at history wasn’t helpful any more for informing new thinking.
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OpinionRetail surgery: How are retailers reacting to the sugar tax?
How can retailers reduce the impact of the Sugar Tax?
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OpinionOpinion: Retailers must treat staff as an asset, not a cost
Retail is making some very uncomfortable headlines, and I’m sure I’m far from alone in feeling a mix of sadness, despair and resentment.
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NewsSnapchat squares up to Facebook as it extends ad capabilities
Snapchat, which launched ad capabilities on its platform a year ago, has unveiled a host of improvements to snare retailers looking to advertise via social media.
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NewsWatch: Asda launches first ad starring TV chef James Martin
Asda has launched its first advert starring TV chef James Martin as the grocer kick-starts efforts to reconnect to its core customer base.
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NewsBoohoo reports sales rise and improved profitability as investment pays off
Online fast fashion retailer Boohoo has posted a surge in sales along with further growth in its active customer numbers.
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OpinionOpinion: What retailers can learn from Twitter’s ‘Buy’ button retreat
Last month Twitter announced that it will curtail development of its ‘Buy’ button, raising questions over the future of social commerce.
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NewsHomebase to cut ties with Nectar loyalty scheme to focus on price cuts
Homebase’s new owner Wesfarmers will end the retailer’s partnership with rewards programme Nectar to focus on “everyday low prices”.
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NewsWatch: Walmart revives ‘smiley’ face symbol to hammer home value message
Walmart is reviving the use of its ‘smiley’ face symbol in TV advertising and store signage to hammer home its every day low price message.