All Customer articles – Page 140
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AnalysisProfile: Tesco's new brand-builder Alessandra Bellini
When Alessandra Bellini was named Tesco’s new chief customer officer this week, many in UK retail would have been unfamiliar with the Unilever big-hitter.
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Analysis20 chief executives you should follow on Twitter
When the soon-to-be most powerful man in the world is making announcements on everything from foreign to business policy on Twitter, can you afford to ignore it?
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OpinionOpinion: How to capitalise on January's health kick
The healthy snack market has grown at a phenomenal rate over the past five years, outpacing its less nutritious counterparts by a mile.
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NewsMove of the week: Fiona Lambert joins Dunelm
Dunelm’s recruitment of Fiona Lambert as product director is a strong appointment from a retailer that currently seems to be doing many things right.
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AnalysisCES 2017: Five tech trends for retailers to watch
The Consumer Electronics Show sets the agenda for the coming year. Here are some of the products and trends retailers should look out for.
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NewsWHSmith upgrades PoS offer in tech investment drive
WHSmith is deploying updated PoS technology across its high street and travel outlets in an effort to drive its convenience offer.
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OpinionOpinion: How can retailers win millennial loyalty?
The rise of ecommerce and mobile has given retailers a new roster of tools to win customer loyalty, but should they go back to basics?
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AnalysisCES 2017: Maplin boss Oliver Meakin on smart home
Maplin chief executive Oliver Meakin spoke to Retail Week about putting service at the heart of his business and the impact of Brexit on price.
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AnalysisCES 2017: Is in-store AI a goldmine or a gimmick?
Artificial intelligence was one of the big talking points at CES this year, from driverless cars to and voice-activated devices.
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AnalysisOnline secret shopper: Where can Argos find growth?
Following the £1.4 billion takeover of Home Retail Group, Argos has new shareholders with high expectations. So where can it find growth?
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NewsWatch: Tesco launches new ‘Food Love Stories’ campaign
Tesco has launched a new campaign as part of a drive to increase the focus on its food quality credentials.
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OpinionOpinion: How Lovehoney got its licence to thrill
Lovehoney co-founder Neal Slateford writes how eye-catching licensing deals helped grow the etailer’s sales from £15m to £60m in five years.
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AnalysisAnalysis: Can Jaeger recapture its heyday?
Jaeger’s recent exodus of senior staff is the latest volatility to hit the retailer, which has had more than its fair share of turbulence.
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AnalysisRetail resolutions for 2017: Seb James, Dixons Carphone
As the New Year nears, retail bosses tell Retail Week about their resolutions for 2017.
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OpinionOpinion: Voice search is the next mobile frontier
Ongoing technological change means being ‘mobile first’ is no longer enough to guarantee retail success.
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AnalysisPrice prevails as number one priority for online shoppers
Price is the number one priority when it comes to the websites online shoppers choose, exclusive Retail Week research has found.
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Analysis
Opinion: Is Dixons Carphone a digital plumber?
The once humble home is rapidly becoming a complex network requiring new levels of connectivity.
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VideoWatch: Notonthehighstreet boss talks offline experience
Simon Belsham, boss of the gifting etailer, discusses how physical space can encourage customers to shop online and connect with manufacturers.
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AnalysisResearch reveals Amazon's Christmas dominance
Latest research shows extent Amazon is disrupting the retail landscape this golden quarter and how competitors can react to the challenge.
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OpinionOpinion: Retailers must listen to implement change
The clamour for change feels unprecedented. Few people predicted the populist victories seen here and in America but they expose a deep-rooted desire to shift the status quo.