All Customer articles – Page 142
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VideoWatch: Why Waterstones designed its new London store with a focus on events
Waterstones’ Tottenham Court Road store opened in December and has hosted a number of events in an effort to engage customers.
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AnalysisHow retailers are using innovative technologies to capture new data sets
Find out how retailers are boosting business opportunities and benefiting from combining new sets of metrics and traditional data.
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AnalysisAnalysis: How Facebook plans to become a ‘lighthouse’ in retail technology
Retail Week spoke to Facebook’s head of retail Martin Harbech about what ambitions and plans the social media giant has in store.
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NewsM&S full-year profits fall as Rowe warns strategy will dent earnings
M&S has posted a slump in full-year profits as new boss Steve Rowe warned his strategy will have an “adverse effect” on short-term earnings.
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NewsWatch: Co-op launches first TV ad since return to cloverleaf logo
The Co-op will launch its first TV advertising campaign since the return of its cloverleaf logo tonight to showcase its summer range.
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NewsBoohoo.com launches first dedicated menswear ad campaign
Boohoo has launched a TV and online advertising campaign for its menswear collection in an effort to expand its customer base.
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GalleryStore gallery: Before and after – The Co-op's rebranded Old Street store
As Co-op reveals plans to revert to its clover logo from the 1960s, we compare the latest rebrand with the 2014 refit of its Old Street store.
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OpinionOpinion: Millennials vs grey pound – who holds the key to future success?
Retail success depends on staying relevant, but it’s been a long time since any single retailer conquered the Herculean task of attracting all types of customer in one format.
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NewsJohn Lewis teams up with YouTube's Jim Chapman to drive menswear
John Lewis has partnered with YouTube vlogger and fashion journalist Jim Chapman to curate looks from the retailer’s menswear collection.
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NewsIceland ditches celebs for mums as marketing shifts in 'new direction'
Iceland is ditching celebrities for “real mums” in its adverts as the grocer accelerates its drive to take marketing in a “new direction”.
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VideoWatch: How Fortnum & Mason makes a splash with great retail experiences
Fortnum & Mason boss Ewan Venters explains how being relevant and talking to the world is vital in order to ensure footfall through your door.
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OpinionOpinion: BHS’s big lesson is retailers can never grow old with their customers
As the BHS sale process draws to an end, the hope is that perhaps the famous retailer can re-establish its consumer appeal under new ownership.
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OpinionOpinion: M&S is upping its game and people need to know
There are lots of letters and statements about the difficult situation Marks & Spencer faces in its clothing and general merchandise department.
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AnalysisAnalysis: Who are the winners in Marks & Spencer’s management restructure?
Marks & Spencer chief executive Steve Rowe has wasted no time making changes at the retailer since becoming chief executive in April.
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NewsWatch: Boots launches new ad campaign to drive its healthcare credentials
Boots has launched a new television advertising campaign as part of a wider strategy to better emphasise its healthcare offer.
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NewsKaren Millen shoppers use app to choose campaign models
Karen Millen’s customers have chosen the retailer’s campaign film models, using fashion and lifestyle app Feels to select the final three.
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AnalysisAnalysis: Time for retail to raise the multichannel bar
If every business worth its salt is becoming multichannel, how can retailers up the ante and go one step better than rivals? Jon Severs reports
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NewsHMV presses play on checkout software to speed up sales
The specialist music, DVD and games retailer has selected Omnico’s OmniBasket software to bolster its fixed and mobile point of sale.
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NewsBHS lights up London landmarks with guerrilla campaign
BHS has launched a #SaveBHS guerrilla marketing campaign, lighting up London landmarks with a giant Union Jack flag in a bid to attract public support.
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AnalysisAnalysis: Five enduring lessons from retail legend Harry Selfridge
Following the weekend’s anniversary of Harry Selfridge’s death, Retail Week explores five brilliant lessons from the department store magnate.