All Customer articles – Page 145
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NewsTesco extends Scan as you Shop tech with store rollout and ad campaign
Tesco is rolling out its handheld scanning devices to a further 20 stores in an effort to drive in-store efficiency for its shoppers.
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OpinionOpinion: Shop Direct shows the way in making personalisation pay
Imagine being able to lay out a store to suit each shopper as they come in, creating a bespoke offer for unique individuals.
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AnalysisPersonalisation: Structure your business to power customer loyalty
Ever since Amazon pioneered personalisation – using data to recommend products to consumers – numerous retailers have followed suit.
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DataData: Which in-store technologies do shoppers rate as cool or creepy?
How do shoppers respond to the new technologies that are being increasingly used by retailers in-store? Do they rate them as cool or creepy?
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NewsWebinar: Striking up an emotional connection with your consumer is crucial
Studies have shown that positive emotions towards a retail brand have a far greater influence on consumer loyalty than trust.
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OpinionOpinion: What the high street can learn from Notonthehighstreet
Despite BHS’s final closure last weekend, retail remains a vibrant and versatile industry as exciting newcomers emerge.
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NewsJoules poaches first-ever chief customer officer from Holland & Barrett
Joules has hired its first-ever chief customer officer from Holland & Barrett, as it restructures its marketing and ecommerce teams.
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NewsOpinion: Aldi showed the gold standard for Rio Olympics sponsorship
Aldi’s marketing focusing on healthy eating sat well with Team GB fans and athletes alike, its brand narrative at the heart of every message
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OpinionBlog: SilkFred’s Emma Watkinson on the evolving digital fashion marketplace
Ahead of Retail Week Buzz, chief executive officer of SilkFred Emma Watkinson talks about setting up on her own and making business choices.
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OpinionOpinion: Why retail can do even better with women on top
Things have moved on quite a bit for women since Emily Davison threw herself under the King’s horse at the Derby in 1913.
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Retail VoiceOpinion: How to build an emotional connection with your customers
Salesforce shares its top tips for building personal connections with customers, and how it can improve loyalty and sales for retailers.
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AnalysisOnline secret shopper: Three ways M&S can engage with customers
Following another M&S clothing sales fall (8.9% – the biggest in 10 years), what role can online play in engaging customers to drive growth?
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VideoWatch: Elephant & Castle welcomes Italian food and leisure emporium
Stores editor John Ryan pays a visit to Italian specialist Mercato Metropolitano in south London and speaks to founder Andrea Rasca.
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NewsSainsbury's poaches News UK's Andrew Day for new chief data officer role
Sainsbury’s has poached News UK’s Andrew Day to become its first chief data officer as the retailer drives its focus on customer insights.
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AnalysisAnalysis: Recession lessons that will help retailers trade through Brexit
As retailers prepare for any Brexit storm, we look at what can be learned from the success stories of the recent recession.
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AnalysisAnalysis: 10 key performance indicators for the new retailing world
Retailers increasingly realise that they need to respond to new dynamics such as a shift from transactions to relationships.
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OpinionOpinion: Why retailers need negative reviews, and what to do with them
The rise of online retail has given shoppers more avenues than ever to offer feedback. How should retailers respond to negative reviews?
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NewsSpecsavers wins approval to trademark ‘should’ve’ catchphrase
The eyewear retailer Specsavers has had its application to trademark the word ‘should’ve’ approved by the UK Intellectual Property Office.
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GalleryStore gallery: Pop-up shops are bursting retail's preconceptions
The world of the pop-up store looked as if it might be ephemeral, but this corner of retail is looking stronger than ever. John Ryan reports.
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NewsBreakfast briefing: Retail News on Burberry, Casper and Apple
Retail round-up: Online retailer Casper comes to the UK, Apple’s £153m purchase of machine-learning start-up and Burberry’s Pinterest partnership.