All Customer articles – Page 146
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AnalysisAnalysis: Five things that retailers can learn from Pret
Founded by Julian Metcalfe and Sinclair Beecham as a sandwich shop in 1986, Pret is now on nearly every major British high street.
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AnalysisOpinion: What are the limits of celebrity retail endorsement?
With the news that Kanye West wants to team up with Ikea, John Ryan looks at other unlikely celebrity endorsements that could make an impact.
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OpinionOpinion: The secret of retail tech innovation? Never forget the customer
While I spend most of my working life looking to the future, I’m not afraid to take inspiration from the past.
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VideoSweet Dreams: Boss Mike Logue on company culture and communication
Dreams boss Mike Logue saved the company after it fell into administration in 2013. Here he identifies how knowing your colleagues is critical.
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VideoPure-play is pure folly: Maplin's boss on the importance of multichannel
Maplin’s Oliver Meakin says success is “rooted in human interactions”, and explains why retail winners will have online and bricks-and-mortar operations.
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News‘Misleading’ Carphone Warehouse ad is banned by advertising watchdog
Carphone Warehouse has been forced to remove an advert after the Advertising Standards Authority (ASA) branded it misleading.
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VideoWatch: Tesco launches pop-up wine bar to 'bring Finest brand to life'
Tesco has launched its first wine bar as part of a move to boost awareness of its Finest brand and drive ’retail-tainment’ in a competitive marketplace.
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AnalysisAnalysis: Why retailers are introducing new compelling concessions
Concessions have long been the lifeblood of department stores and the industry in general has served up some compelling and surprising tie-ups lately.
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AnalysisAnalysis: What is Alibaba's 8.8 day and how will it benefit Sainsbury's?
Sainsbury’s aims to turbo-charge its growth in China next week on 8.8, Alibaba’s shopping event for international brands.
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AnalysisInfographic: Mobile apps for the modern consumer
How are shoppers interacting with retailer apps on their smartphones and tablets? Find out in this new infographic.
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VideoWatch: Topps Tiles boss Williams on 'out-specialising the specialists'
Topps Tiles boss Matthew Williams discusses the changing consumer and how its consultation table is a vital part of the customer journey.
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AnalysisAnalysis: What retailers can learn from Domino’s online strategy
Domino’s Pizza was a new entrant in the biggest 50 retailers by online traffic listing this weekend, charting at number 34 in IMRG’s quarterly ranking.
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NewsDFS launches new TV ad to celebrate Team GB and ‘Great Brits’
DFS has launched a 30-second TV advert to promote its sponsorship of Great Britain’s Olympians ahead of the start of the 2016 Rio Games.
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VideoWatch: How Cath Kidston is reaping the benefits of brand collaboration
Marketing director Sue Chidler explains what Cath Kidston’s new partnership with Disney means for the vintage lifestyle brand.
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VideoWatch: Dixons Carphone's Oxford Street offering explored in a store tour
Dixons Carphone has opened a “3-in-1” model on Oxford Street, London and stores editor John Ryan explains how the space is used.
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OpinionRetail surgery: How can retailers make the most of Wi-Fi analytics?
How can retailers make the most of Wi-Fi analytics?
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OpinionOpinion: Are big-ticket sports sponsorships a retail sales let-down?
As the dust from Euro 2016 settles, all eyes are on Rio – but how can retailer sponsors ensure they cash in on Olympic fervour?
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AnalysisAnalysis: Five things retailers can learn from Pimlico Plumbers
Pimlico Plumbers grew from small local firm to the UK’s most recognisable plumbing brand. Here are five things retail can learn from it:
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OpinionOpinion: Investment rather than cost-cutting will help retailers navigate Brexit
I have been giving a lot of thought to the implications of Brexit for retail and the strategic options available to retailers.
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AnalysisInfographic: Improving the cross-device retailing journey for consumers
Understanding how consumers shop across multiple platforms will grow increasingly important for retailers as online journeys become more complex.