All Customer articles – Page 20
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NewsMarks & Spencer unveils ready meal packaging sustainability innovation
Marks & Spencer is piloting an alternative ready meal tray, which could potentially allow a significant reduction in the use of plastic.
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Retail VoiceHow to tackle refund abuse without losing good customers
From identifying issues to implementing interventions, Ravelin’s Laura Smettem takes a look at five ways retailers can reduce refund abuse without pushing customers away
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NewsThe Entertainer launches ‘biggest-ever price drop’
The Entertainer has announced its “biggest-ever price drop”, slashing prices across hundreds of its best-selling toys and games ranges.
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NewsDior becomes latest retailer to be hit by cyber attack
Luxury fashion house Dior has become the latest retail brand to fall foul of a cyber attack, confirming an unauthorised third party had gained access to its Chinese customer database.
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NewsCo-op promises improved availability as it enters ‘recovery phase’ after cyber attack
Co-op has promised customers they will see better availability by the weekend, as it enters what it called the “recovery phase” following the “malicious third-party cyber attack” which has laid its systems low for weeks.
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NewsSuperdrug expands online marketplace to include fashion brands
Health and beauty retailer Superdrug is expanding its online marketplace to include a selection of 60 fashion brands such as Regatta, Nike and Blue Vanilla.
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NewsFrasers Group launches new retail media network
Frasers Group has launched a new retail media network called ‘Elevate’, which it said will be powered by its first-party data.
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Chart of the WeekMarks & Spencer cyber attack could have £40m weekly sales impact
A new estimate from the Bank of America (BofA) suggests the cyber-attack could be costing the retailer over £40m per week.
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AnalysisWill a warm spring and early summer spending lead to a long winter for fashion?
After April delivered a boost for UK retail with soaring temperatures and surging sales of summer clothing for the likes of retail giant Next, Retail Week explores the impact this will have on the rest of the year
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NewsMarks & Spencer customer data stolen during cyber attack
Marks & Spencer has revealed that some customer data has been accessed by cyber criminals who have hacked the retailer.
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NewsWickes hails ‘strong start’ to the year as warm weather drives sales
Wickes has said the business has seen “good growth momentum” in the first quarter of the year, as the warm weather drove sales growth.
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DataData: Consumers plan spending cuts on almost all categories bar grocery
Falling consumer sentiment suggests consumers will focus their spending on supermarket shops over the next 12 months.
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NewsRetail sales boosted by sunny weather and Easter holidays
UK total retail sales soared in April as a mixture of sunny weather and a later Easter holiday saw customers spending big during the period.
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GalleryStore gallery: Asda opens first standalone George store in Leeds
Asda’s first standalone George concept store has opened its doors at Crown Point Retail Park in Leeds.
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NewsIceland relaunches retail media proposition
Food retailer Iceland has relaunched its retail media business as it seeks to bolster its position in the fast-growing market.
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NewsAsos and InPost launch first UK next-day locker delivery service
Pureplay fashion retailer Asos has launched the UK’s first next-day locker delivery service with parcel locker operator InPost.
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Innovation of the WeekSainsbury’s trials checkout-free SmartShop payments in-store
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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Opinion‘AI without good data is like a car without fuel’
The future of AI won’t be won by those chasing the latest model, it will be won by those who know how to wield data wisely, advises Dunnhumby’s chief data and science officer Sandra Stanley
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AnalysisHow Amazon’s next-generation tech will impact colleagues and customers
In a constant pursuit of innovation and efficiency, Amazon hosted another Delivering the Future event, this time at its last-mile innovation centre in Dortmund, Germany
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Opinion‘Stores may mitigate M&S’ cyber disruption, but shoppers’ omnichannel expectations bring risk’
About a third of M&S’ clothing sales are online and shoppers are unlikely simply to switch to in-store purchasing as a cyber incident continues, believes Retail Week executive editor George MacDonald