All Customer articles – Page 2
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Opinion‘Customer focus will be to the fore as electricals retailers square up’
As Currys named a new chief executive, rival AO celebrated a red-letter day too when it set a Trustpilot record. As the two compete in a tough market, the battle for customers will be more important than ever, observes George MacDonald
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NewsAmazon expands grocery offering and makes $1bn investment in career programme
Amazon is expanding its grocery offering in the UK as well as making a $1bn global investment in its Career Choice programme.
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NewsBooths unveils new branding and strategy
Upmarket Northern grocer Booths has launched a refreshed brand identity and strategy, as the UK’s oldest family-owned grocer, looking to connect with “more people beyond its bricks-and-mortar store estate”.
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NewsMeadowhall shopping centre debuts new AI personal shopper tool
Sheffield’s Meadowhall shopping centre has introduced a new personal shopper tool dubbed Style Suite, for AI-driven personalisation, Retail Week can reveal.
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NewsJD.com sees ‘record high’ of orders placed for its shopping event
China’s largest retailer by revenue, JD.com, has seen a “record high” of orders placed during the opening of its 618 Grand Promotion event.
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NewsAmazon Prime Day event dates revealed
Amazon’s annual summer Prime Day event is returning for a four-day stint this month, with hundreds of thousands of deals available for Prime members.
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NewsAsda hails turnaround progress as like-for-like sales improve
Asda executive chair Allan Leighton has hailed progress in the brand’s turnaround plan.
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Opinion‘Consumer spending squeeze will sort the strong from the weak’
As inflationary impacts continue, retailers and FMCG brands have to work to prove they deserve a place in household spending, warns Kantar’s Jauneen Tarin
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AnalysisStore tour: Exploring Boots' new beauty-only store in Bristol
Boots opened its second-ever beauty-only store at Bristol’s Cabot Circus today (May 28) following a debut at Battersea Power Station in late 2023
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NewsWestfield London enters partnership to roll out inclusive navigation app
Westfield London has partnered with Waymap, an inclusive personal navigation app to make shopping more accessible for customers, Retail Week can reveal.
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NewsWaitrose invests over £20m in own-brand price cuts
Supermarket Waitrose is investing over £20m in lowering prices on over 160 of its own-brand products.
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AnalysisLidl vs Morrisons: Seismic moment or statistical footnote?
As today’s Worldpanel grocery market share data showed Lidl overtaking Morrisons, Retail Week analyses whether this is a seismic moment for UK grocery, or will come to be seen as a statistical footnote in all but the most niche histories?
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NewsGovernment releases list of ‘everyday essentials’ targeted for tariff reductions
The government has announced a list of 125 everyday essential food items it has targeted for tariff reductions, alongside announcing measures to help people with the cost of travel.
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NewsLush revamps app for customers to book events and services
Lush has added new features to its app for customers to explore and book in-store services and local events.
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NewsRetail sales fall in April as consumers hit by Middle East uncertainty
The ONS has reported that sales volumes fell by 1.3% month on month in April, the fastest pace in nearly a year, down from a 0.6% rise in March.
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AnalysisExplainer: What do Google’s new products mean for the future of ecommerce?
There was a lot to unpack during Google’s I/O 2026 event and Google Marketing Live as it unveiled countless new products and innovations.
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NewsBoots reveals launch date for second beauty-only store
Boots has confirmed when its second ever beauty-only store will open in Bristol, Retail Week can reveal.
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Opinion‘Forget about price caps. Retailers are already doing their bit for consumers’
Continually hammering retailers financially isn’t just bad for them; it will ultimately undermine wider government ambitions, too, says George MacDonald
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DataChart of the Week: How much does the World Cup boost retail sales?
There are just a few weeks to go until the World Cup starts, and retail is hoping it might lift the glum mood that consumers are in.