All Customer articles – Page 4
-
NewsKingfisher hails performance of B&Q and Screwfix as it upgrades profits
Kingfisher has singled out its strong UK performance across both B&Q and Screwfix as it upgraded its full-year profit guidance.
-
NewsBRC warns government against further tax rises in autumn Budget
The British Retail Consortium has warned the government against any further tax rises on retailers in the coming autumn Budget, saying any such moves risks “losing the battle against inflation”.
-
NewsAsda unveils ‘one of the largest technology deals in retail’ with Microsoft
Supermarket chain Asda has unveiled a new AI and cloud computing tie-up with Microsoft, which it called “one of the largest technology deals in UK retail”.
-
Innovation of the WeekSnap updates AR glasses ahead of 2026 consumer launch
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
-
InterviewQ&A: Primark trading director on shaking up denim and its first-ever TV ad campaign
Primark celebrated the launch of its new denim womenswear collection for autumn/winter 2025 with its first-ever UK TV ad campaign earlier this month.
-
NewsAsda doubles size of internship programme for young people with additional needs
Supermarket giant Asda has announced a major expansion of its internship programme for more than double the size and number of job placements being offered.
-
NewsRetail sales buoyed by warm and dry weather in August
Retail sales volumes are estimated to have crept up in August, as fashion and online-only retailers benefited from good weather.
-
NewsConsumer optimism about the economy ‘sliding sharply’
The latest numbers from GfK’s Consumer Confidence Index showed a two-point drop in September, while optimism about the economy has cratered since the Labour government came to power.
-
NewsSuperdry boss targets up to 12 new format stores in the UK
On the day Superdry opened its first new format location in Nottingham, boss Julian Dunkerton told Retail Week he would like to open another dozen of the stores in the UK.
-
NewsTemu accused of paying ‘negligible’ tax in the UK despite ‘enormous sales’
Temu’s UK arm has been accused of not paying corporation tax in the UK for two years despite enjoying “enormous sales” in the region, Retail Week can reveal.
-
Chart of the WeekChart: The customer service tasks that consumers most dread
New research by the Institute of Customer Service (ICS) reveals half of consumers feel that service is overly automated
-
NewsPoundland pauses store closure programme
Poundland has announced that it has paused its store closure programme, following the implementation of its restructuring and recovery plan.
-
NewsQuiz records double digit sales growth after restructuring
Scottish fashion brand Quiz has reported double digit sales growth in July and August, after completing what it called a “wide-reaching operational streamlining strategy” of the business.
-
NewsFood inflation inches down but customers still cling to value
Food inflation dipped in August, but value remains at the forefront of customers’ minds as the UK headed back to school.
-
AnalysisAldi boss is future-focused with plans for expansion, customer growth and Christmas
Supermarket Aldi reported its full-year results for 2024 today, revealing a slight sales uptick from £17.9bn to £18.1bn
-
NewsUK retail footfall declines as back-to-school season starts
Retail footfall across the UK continued to decline during the second week of September following the start of the new school year and return to work for those who had been on holiday.
-
InterviewMessina Hembry CEO Zac Hembry: ‘There’s a lot broken behind the scenes of the fashion industry’
One-half of the entrepreneurial Hembry brothers Zac talks to Retail Week about how he built a vintage resale university side hustle into a £10m business, and what more needs to be done to fix fashion’s sustainability crisis
-
AnalysisJohn Lewis chiefs look ahead to a very merry Christmas after painful first half
First-half profits slipped at the John Lewis Partnership but, as they gear up for Christmas, bosses are optimistic that retail improvements and focus on productivity will being success and shoppers will be willing to spend in the golden quarter
-
NewsPrimark to ‘significantly’ raise prices in the US
Primark boss George Weston has revealed the fashion chain is “significantly” raising its prices in the US this week in response to President Donald Trump’s tariffs.
-
NewsFenwick launches first loyalty programme in its 140-year history
Department store group Fenwick has launched a new loyalty programme, offering customers rewards such as money-off points and exclusive benefits.