All Customer articles – Page 93
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Retail VoiceBuilding dynamic supply chains for tomorrow’s consumer
Now is the time to build back better with more dynamic, agile and flexible supply chains capable of meeting the shifting behavioural needs of the post-coronavirus consumer.
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Opinion‘As a second lockdown looms, here’s what shielded shoppers would love from retailers’
New restrictions are a stark reminder that the pandemic is not over. Shielded shopper and retail analyst Michael Lieblich shares his experience of what retailers are doing well and what they could do better for vulnerable customers.
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NewsWatch: Tesco must do more to enforce face masks in store, urges Andy Burnham
Andy Burnham, the Mayor of Greater Manchester, has slammed supermarkets for not enforcing the wearing of face masks in-store in an interview with Retail Week.
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DataData: Less than a third of shoppers prepared to head back to stores
More than half of UK shoppers would rather buy online than go into a store, according to Retail Week’s new report Dynamic Supply Chains.
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NewsRetail sales rise in August driven by homewares and grocery
Retail sales showed positive signs of growth in August, but bricks-and-mortar stores continued to struggle compared with online.
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NewsDixons Carphone ShopLive paves way for 24-hour shopping
Dixons Carphone has revealed plans to ramp up its ShopLive innovation to include extended operating hours, bookable appointments and livestream shopping.
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NewsAsda revives ‘Asda Price’ campaign as part of £100m spending salvo
Grocer Asda has bought back its ‘Asda Price’ campaign to promote a £100m investment in reducing prices on thousands of own-brand and branded products.
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AnalysisThe Big Question: Should John Lewis scrap its ‘never knowingly undersold’ pledge?
Since it was introduced in 1925, John Lewis’ ‘never knowingly undersold’ pledge has become a UK retail institution, but new boss Dame Sharon White has hinted it is likely to be scrapped under her new strategy. Industry experts offer their thoughts on whether the retailer should ditch the famous slogan
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NewsJohn Lewis launches virtual queueing trial in stores
John Lewis and Waitrose are piloting virtual queuing technology in stores to eliminate physical queues and protect customers from coronavirus.
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NewsM&S gets into gear for drive-up click and collect
Marks & Spencer is piloting drive-thru order collection as part of an initiative with specialist technology partner Doddle to extend its click-and-collect proposition, Retail Week can reveal.
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NewsUK retail sales rise above pre-lockdown levels as shoppers return to stores
UK retail sales for the month of July were the highest they have been since before the pandemic struck but the outlook remains grim for many categories.
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NewsConcerns over job losses plague consumer confidence
Consumer confidence remained the same for the second month running, as customers face growing economic concerns.
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AnalysisThe economics of ecommerce: Counting the costs of trading online
As countries went into lockdown when the Covid-19 pandemic hit, ecommerce was the sole channel still open to retailers of products deemed non-essential.
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AnalysisData: Waitrose customers flock to online grocery during lockdown
As more and more customers turned to online shopping, Waitrose and Partners’ latest Food and Drink Report highlights that Britons made more use of fast delivery services in lockdown, with heightened demand for Fairtrade or organic products and wine.
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OpinionAldi CEO Giles Hurley: ‘Families need grocers’ help more than ever this summer’
Before Covid-19, an estimated 3 million children in the UK were at risk of going hungry over the summer holidays. It is a particularly trying time for many parents who must stretch budgets to cover extra childcare costs and provide meals usually taken care of at school.
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NewsGrocery sales lowest since pre-lockdown as market begins to return to normality
Sales of take-home groceries have fallen to their lowest levels since before the coronavirus plunged the UK into lockdown, according to the latest market share data.
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Retail VoiceFour things retailers want when it comes to collaboration
Collaboration between retailers and suppliers may have improved, but now is the time to really step up the game, says Precima.
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Opinion‘After restaurants’ beanfeast, it’s time to launch Shop Out to Help Out’
Rishi Sunak’s Eat Out to Help Out scheme has been a huge success, for which the chancellor deserves credit. Retailers should find ways to replicate it.
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Retail VoiceCustomer experience is key weapon for winning the loyalty war
Retailers must craft experiences to keep shoppers coming back in this new normal, says Coveo.