All Customer articles – Page 96
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AnalysisAnalysis: Department store Darwinism – how the fittest thrive
Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.
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OpinionOpinion: The 2010s, the decade when retailers started to listen
The last decade saw many famous retailers go out of business. Names that we grew up with are no longer with us.
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Retail VoiceHow retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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NewsDebenhams recruits former BA exec as chief marketing officer
Debenhams has snapped up former British Airways executive Abigail Comber to helm its marketing division.
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NewsHarrods sets up permanent residence in China
Harrods is set to open its first store in China in 2020 amid growing customer demand.
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Retail VoiceWhat consumers want from delivery in 2020
Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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NewsClimate crisis makes little impact to Christmas spending
Consumer spending over the festive period is hardly impacted by environmental issues such as climate change, according to a new shopper survey.
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GalleryIn pictures: Game opens biggest Belong arena in House of Fraser
Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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Retail VoiceData: a brand’s most important toolkit
Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.
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Retail VoiceFour ways digital will enhance the store of the future
After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.
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NewsData: Shoppers spent £2bn on Christmas gifts during Black Friday
The struggling UK retail sector may not get the Christmas sales boost it desires, as new research shows many customers did the majority of their festive shopping during the Black Friday sales.
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InterviewInterview: What Missguided’s boss learnt from ‘self-inflicted’ mistakes
After a difficult two years, Missguided is starting to see progress as its EBITDA swings back into the black. Boss Nitin Passi talks to Retail Week about the tough year Missguided has been through, the lessons he learnt and why stores in the UK are a no-go
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AnalysisIn pictures: Six retailers nailing the Christmas experience
From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.
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Retail VoiceUnderstanding the customer mindset online
Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.
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Retail VoiceThree new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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AnalysisThe demise of demographics: why age is just a number
To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.
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Retail VoiceCustomer experience: five ways it will change in 2020
As we approach a new decade, the world is primed for change.
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NewsJohn Lewis launches two DnaNudge pop-ups in London
John Lewis has launched two pop-ups with DNA testing start-up DnaNudge in London, as the retailer looks to help customers make “healthier choices”.