All Customer articles – Page 94
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Opinion‘Retailers must recession-proof ahead of crunch Christmas’
Data released over the past few days has laid bare the extent of the challenge the UK economy faces over the coming months and years.
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Opinion‘UK fashion retail’s choice – lie down and accept decline or come back fighting’
Little more than 20 years ago, Marks & Spencer made headlines when profits hit £1bn. Eighty per cent of its £6.7bn turnover came from the clothing business. Only just over a decade ago, Topshop was poised to conquer America – the opening of a flagship store in Soho in New York had queues around the block and Philip Green was feted in every fashion publication.
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Opinion‘V-shaped recovery masks wildly divergent retail performance’
Not a day seems to have passed recently without a CVA or job losses from one retailer or another as a result of the lower footfall, lower spend and acceleration in shift online caused by the pandemic.
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AnalysisFour charts that show how shopper behaviour will change after the pandemic
Retail lockdown and the increased reliance on online retail has triggered a significant movement in how customers plan to shop in future.
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VideoWatch: Pets at Home, SilkFred and BrandAlley CEOs on the new drivers of loyalty
Some of the sector’s leading chief executives have come together to debate the future of loyalty in the new world of retail.
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Retail VoiceHow masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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NewsRetail recovery in jeopardy as consumer confidence remains low
A new poll reveals that consumer confidence and spending intentions remain low due to the coronavirus crisis, which could put pay to any hopes of a quick recovery by retail.
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OpinionCatriona Marshall: ‘We bounced back with talent, knowledge and loyalty in place’
Former Hobbycraft chief executive Catriona Marshall, who now owns specialist retailer Running Bear, on how the coronavirus pandemic meant creating an online business overnight and the adoption of a new business model
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AnalysisWill ‘eat out to help out’ bring shoppers back to stores?
The government’s ‘eat out to help out’ scheme launched on Monday and there are hopes that retailers could feel a halo effect after diners flocked to shopping locations for a cheap bite.
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Opinion‘As Amazon plots Go stores, bricks-and-mortar retailers must up their game’
Online giant Amazon has had a good pandemic and effectively put into practice the maxim that crisis can spell opportunity, writes George MacDonald.
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NewsSt Albans stores trial contactless window shopping
St Albans in Hertfordshire has brought contactless technology into its shop windows to help boost the economy while keeping shoppers safe.
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VideoWatch: Why simplicity in payments is everything
A simple and seamless checkout is critical when it comes to converting cash-strapped browsers into buyers, an expert panel has told Retail Week.
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AnalysisHow Nike, Unilever and Gymshark are building DTC empires – and the retail fightback
Already a huge growth area in retail, direct-to-consumer (DTC) sales were sent into overdrive over the past few months when stores were forced to close around the world.
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AnalysisWeek seven of trading post-lockdown – what you need to know
Footfall across all shopping destinations in the UK inched up marginally last week due to a combination of mandatory face masks in stores and the unpredictable weather conditions.
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AnalysisDispatch: German shoppers stay local in fightback against coronavirus
As coronavirus takes its toll on economies and businesses across the globe, Retail Week brings you regular dispatches from international retailers and experts who provide their insights into how they are coping with the pandemic.
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Opinion‘John Lewis chair White keeps the best and updates the rest’
Meet the new John Lewis, same as the old John Lewis – up to a point, anyway. And up to an important point, which should never be lost.
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AnalysisRetail’s new lipstick effect: what products will fly off the shelves post-Covid?
During past recessions, consumers have snapped up small luxuries, such as lipstick, to make themselves feel better. But with face masks making a lipstick uptick unlikely, which treats will shoppers indulge in now?
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Opinion‘The new channel split is one of mission: buying vs shopping’
Why has online retailing not grown more during the Covid crisis? And what does that tell us about its limitations?
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AnalysisWeek six of trading post-lockdown – what you need to know
Footfall levels continued to inch up last week, despite the introduction of mandatory face masks and unseasonably wet weather over the weekend in England.
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NewsSainsbury’s trials virtual queuing system in tie-up with Ufirst
Sainsbury’s is testing a new virtual queuing system and accelerating the rollout of checkout-less shopping as it ramps up its response to the coronavirus pandemic.