All Technology articles – Page 4
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AnalysisApp tour: How Zalando’s AI-powered chatbot is changing customer engagement
With more retailers experimenting with AI in their customer offering, Retail Week analyses how Zalando’s AI-powered app is pushing the retailer forward
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NewsSnapchat, TikTok and Instagram will fall foul of government’s under-16s social media ban
The government has confirmed that apps like Snapchat, TikTok and Instagram will all be covered by the social media ban for under-16s that the prime minister announced this morning (June 15).
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NewsM&S names new digital chief and veteran Berendji steps down
Marks & Spencer has appointed a new digital boss, and long-serving director Sacha Berendji is to step back from the business, Retail Week can reveal.
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InterviewQ&A: Fortnum & Mason UK retail director on using real-time customer data to improve the store experience
Fortnum & Mason UK retail director Sean Ghouse and founder and chief executive of TruRating Georgina Nelson speak to Retail Week about real-time customer feedback technology
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NewsLVMH chief information officer says agentic AI is the ‘future of sales’
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
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NewsBodycare announces new partnership to become UK’s ‘first AI retailer’
Health and beauty retailer Bodycare has partnered with an IT services company to deliver the digital infrastructure required to power its new store network, as it aims to become the UK’s ”first AI retailer”.
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InterviewQ&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering
As part of Amazon’s Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.
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NewsGeorge at Asda explores TikTok Shop launch
George at Asda is considering joining the grocer in launching on TikTok Shop, Retail Week can reveal.
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AnalysisInside Amazon: How the retail giant is striking a balance between man and machine
Amazon’s annual “Delivering the Future” Europe took place last week, and rather than being sent on a plane to Milan or Dortmund like previous years, Retail Week visited somewhere much closer to home
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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Opinion‘Customer focus will be to the fore as electricals retailers square up’
As Currys named a new chief executive, rival AO celebrated a red-letter day too when it set a Trustpilot record. As the two compete in a tough market, the battle for customers will be more important than ever, observes George MacDonald
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NewsZara to launch in-store personal styling service
Zara is set to launch its own personal styling service as part of its continued efforts to elevate the customer experience, Retail Week can reveal.
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NewsAmazon expands grocery offering and makes $1bn investment in career programme
Amazon is expanding its grocery offering in the UK as well as making a $1bn global investment in its Career Choice programme.
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AnalysisFredrik Tønnesen: The man who has climbed the ranks to take charge of Currys
At the end of March, a shock announcement was made that Currys’ chief executive, Alex Baldock, would be leaving the business after eight years to pursue an external position.
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NewsMeadowhall shopping centre debuts new AI personal shopper tool
Sheffield’s Meadowhall shopping centre has introduced a new personal shopper tool dubbed Style Suite, for AI-driven personalisation, Retail Week can reveal.
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NewsJD.com sees ‘record high’ of orders placed for its shopping event
China’s largest retailer by revenue, JD.com, has seen a “record high” of orders placed during the opening of its 618 Grand Promotion event.
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Retail VoiceNavigating retail’s challenges: Costs, crime and changing consumer trends
Rising employment costs, fragile consumer confidence and retail crime are weighing heavily on the sector, but there are still opportunities for growth and innovation. Business insurer NFU Mutual examines the key challenges and opportunities shaping retail’s future.
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NewsCo-op executive joins former q-commerce boss at last-mile provider
Co-op’s head of quick commerce development has left the business and joined former q-commerce boss Chris Conway at last-mile platform Bringg.
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AnalysisAsda and Ocado: Fulfilment partnership is much-needed win for both businesses
As supermarket giant Asda strikes a fulfilment deal with Ocado, Retail Week analyses what it means for both retailers and how it will work