All Technology articles – Page 7
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AnalysisRefurbish, returns, and resale: Amazon’s first discount event for second hand products
It may have been Prime Day less than two months ago, but Amazon is introducing another sales event for UK customers.
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NewsSainsbury’s rolls out facial recognition tech to stem rising crime
Sainsbury’s has rolled out facial recognition technology in some of its stores in a bid to increase staff and customer safety.
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NewsChatGPT shopping agent falters on half of UK’s big four grocers
Shoppers using ChatGPT’s new agent to complete their online shopping may run into technical difficulties on half of the UK’s ‘big four’ supermarkets, Retail Week has found.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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Analysis‘We love it when everybody writes us off’: Asda boss sees light at the end of the tunnel
After posting its best quarterly like-for-likes in over a year, and with its torturous IT transition almost behind it, the first rays of sunlight are finally shining on Asda. Even so, executive chair Allan Leighton knows the retailer still has plenty of work left to do
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NewsAsda enjoys best like-for-like quarter in over a year
Asda has reported a drop in total and like-for-like sales, but enjoyed its best like-for-like quarter in over a year. While now over, its IT upgrade also continues to affect product availability and will impact sales in the current quarter.
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NewsM&S launches menswear-dedicated Instagram channel
British retailer Marks and Spencer has launched ‘M&S Man,’ an Instagram channel exclusively dedicated to men’s style, in efforts to reach younger male customers.
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Opinion‘The customer may not always be right, but they must always win’
No retailer ever deliberately puts the customer second, but some make brazen claims about customer-centricity that they fail to come good on. Starting with the customer means taking a few steps back from what you’re selling, argues customer experience expert and former John Lewis director Peter Cross
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FeatureThe age of agentic AI: The next big tech trend in retail
The retail industry has only just wrapped its head around chatbots and AI-powered search, but newer iterations of AI keep emerging
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Innovation of the WeekEvri trials robot dog deliveries in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisAfter ONS retail sales delay, what data do retailers rely on?
In the age of AI, using external, unstructured data is one way that retail firms can stand out, new research shows
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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Chart of the WeekUK shoppers more hesitant about AI in retail than international consumers
A survey of shoppers in five key Western markets has shown that UK consumers are the most likely to express hesitation about the rollout of AI features by retailers.
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Innovation of the WeekAlibaba launches ‘world’s first’ AI agent for global trade
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsTopshop relaunches standalone website
Topshop.com has relaunched this morning under its own domain name and separately from Asos’ ecommerce platform.
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AnalysisStore tour: Exploring Ikea’s latest opening with UK boss Peter Jelkeby
Fresh from opening the first of three smaller-style stores, Ikea has debuted a new shop in Brighton’s city centre.
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NewsFrasers Group acquires technology retailer Ebuyer out of administration
Frasers Group, whose business include Game, Sports Direct and Studio Retail, has acquired technology retailer Ebuyer out of administration.
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NewsPinterest opens new European hub for leveraging AI
Social commerce platform Pinterest has opened a new European engineering excellence hub to continue leveraging AI and machine learning.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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GalleryZara reopens flagship Manchester store with ‘the most advanced technology’
Fashion retailer Zara has reopened its flagship store in Manchester, showcasing its latest store concept with the “most advanced technology”.