All Customer experience articles – Page 45
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OpinionOpinion: Greggs, collaboration and the unexpected
Valentine’s Day at Greggs is a PR winner, and such hook-ups and collaborations are the way forward.
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OpinionOpinion: Stores must act like stores or die
Although somewhat irreverent, it’s tempting to see the lid being placed on Ingvar Kamprad’s coffin, last week, as a rather apt metaphor for the legacy of this giant retail genius of the 20th century.
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AnalysisIn pictures: How supermarkets handle click-and-collect
From parcel towers and Doddle partnerships to sharing space at customer-service desks, stores editor John Ryan looks at how the big four handle click-and-collect.
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NewsJohn Lewis rolls out further concierge desks
John Lewis is opening more concierge desks in a bid to up its experiential and service-led credentials.
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OpinionRetail Week Live: Physical space is valuable for etail
Eve is first and foremost a direct-to-consumer, ecommerce brand, but having a ‘real life’ footprint is a key driver of growth that helps build an emotional connection (and engagement) with potential customers.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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Retail VoiceAccurate delivery data will soothe headaches in 2018
Chris Boaz, head of marketing at PCA Predict, says proactively addressing the problem of incorrect delivery data will help etailers to thrive.
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Retail VoiceCounting up the cost of failed deliveries
Chris Boaz, head of marketing at PCA Predict, on the real impact of delivery failures and how to avoid them in 2018 and beyond.
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Retail VoiceThe retail customer experience of the future
Oracle’s Antony Welfare explains why customer experience offers retailers the biggest competitive advantage.
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OpinionOpinion: A CVA won’t save Toys R Us – it must save itself
Tomorrow, Toys R Us will plead with its creditors to approve a corporate voluntary arrangement.
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CartoonBlower’s retail cartoon: Next-day delivery for Christmas
Cartoonist Patrick Blower’s take on retailers fulfilling their next-day delivery promises in the final run-up to Christmas Day.
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Retail Voice
Three ways to turn festive shoppers into lifelong customers
Why brand purpose, consistency and transparency are crucial to long-term customer loyalty.
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NewsHouse of Fraser launches pop-up brand concessions
House of Fraser will play host to pop-up concessions designed to drive footfall with an ever-changing offer.
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AnalysisExperience is driving loyalty like never before
Why providing an excellent customer experience is critical for creating valuable connections with shoppers in today’s hyper-competitive market.
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Retail VoiceCould 2018 be the year of augmented humanity?
With technology becoming more natural and instinctive, will 2018 be the year where artificial intelligence meets emotional intelligence?
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OpinionKeynote: In the age of robots, human contact will be key
In the rush to keep up with consumer habits, such as the rise of social media and consumers’ desire for convenience and speed, the industry could be overlooking one of its strongest suites in the deck – people.
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AnalysisConsumer 2018: How will shoppers spend this year?
Consumer spending has been volatile of late. What does this mean for 2018? Will shoppers splash the cash or batten down the hatches?
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AnalysisConsumer 2018: Will confidence continue to fall?
Consumer confidence fell again in November, marking the 20th consecutive month of negative shopper sentiment.
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AnalysisConsumer 2018: Seven trends retailers need to know
We speak to forecasters and consumer experts to pick out the big trends to watch in 2018.
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Retail VoiceThree ways to win over consumers in 2018
As a new year approaches, Komal Helyer of Pure360 discusses the key steps brands should take to keep up with customer expectations.