All Customer articles
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DataThe shoplifting report: what consumers really think about retail crime
Thanks to exclusive consumer data collected for Retail Week by YouGov, we can lift the lid on what British shoppers really think about shoplifting.
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AnalysisEven as Ocado’s stock rises at home, are its international ambitions fading away?
Ocado Retail continues to grow at home, but does last week’s announcement from Sobeys spell the end of the pureplay retailer turned tech provider’s international ambitions?
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NewsAldi invests £22m in slashing prices on hundreds of products
Discounter Aldi has unveiled a new £22m investment in slashing prices, as it looks to help customers “continuing to feel the pressure of the weekly shop”.
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NewsCo-op says ‘things are getting better’ as incidents of retail crime plummeted in 2025
Despite incidents of retail crime being on the rise across the sector, Co-op saw a reduction in overall retail crime and violence against staff in 2025, Retail Week can reveal.
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Analysis2026 loyalty drivers: what customers really want from retailers
Download the Loyalty, Growth and the Future Consumer report to uncover the strategies, tools and data retailers must harness to drive sales and foster customer loyalty this year
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Report StoreLoyalty, Growth and the Future Consumer
In 2026, loyalty means more than just points and discount programmes.
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DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.
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NewsMajority of UK consumers think it’s easy to steal from retailers
Exclusive survey data from YouGov shows that more consumers in the UK believe it would be easy to steal from retailers than their international counterparts, Retail Week can reveal.
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NewsOcado shares dive as Canadian partner closes warehouse
Ocado Solutions has suffered another setback after it announced that Canadian partner Sobeys would be closing one of its automated fulfilment sites.
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NewsJust Eat debuts AI voice assistant for UK customers
Just Eat has launched a new AI voice assistant for UK customers, designed to make ordering on the platform easier.
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NewsInflation rises as government policies ‘continue to feed through to prices’
Inflation continues to rise as high business energy costs and the national insurance increase “continues to feed through prices,” the British Retail Consortium said.
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AnalysisHow UK consumers shopped with AI over Christmas
AI is not only being harnessed by retailers looking to simplify operations, cut costs and save time, but by consumers who want an easier and improved shopping experience.
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NewsCharles Tyrwhitt to launch in Japan
British suits and shirts specialist Charles Tyrwhitt is set to launch the brand in Japan in March, Retail Week can reveal.
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InterviewQ&A: Neptune CEO on Christmas trading and its growth strategy
Retail Week spoke to chief executive Mike Clarke to find out what’s driving Neptune’s strong performance, how he’s planning to win new customers and what else is in store for the retailer in 2026.
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Opinion‘Rising screentime concern presents retail opportunity for some’
A possible social media ban on under-16s is symptomatic of wider concerns about time spent online. A shift away from ‘peak screen’ may benefit some retailers, observes George MacDonald
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NewsBRC notes ‘hints of optimism’ as consumer confidence improves
The BRC has noted “hints of optimism” as consumer confidence improved for the second consecutive month.
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NewsMorrisons’ Baitiéh warns food inflation will ‘go up and up’ in 2026
Morrisons chief executive Rami Baitiéh has warned that he expects food inflation will “go up and up over the coming months”, but says the grocer is well-placed to combat rising prices.
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AnalysisCurrys boss Baldock looks ahead with confidence after ‘strong peak trading’
“If anyone was expecting more gloom today, I’m afraid we can’t provide that because we’re feeling pretty pleased with some strong peak trading and an upgrade in our profit expectations,” Currys chief executive Alex Baldock said this morning.
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Chart of the WeekChart of the Week: Why Brits are avoiding online grocery shopping
Brits are a nation of in-store grocery shoppers, but what’s putting people off online deliveries?
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NewsAmazon launches 30-minute delivery pilot in UK
Amazon has launched its new service “Amazon Now”, allowing deliveries to be made in 30 minutes or less.