All Customer articles – Page 75
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OpinionMurray Lambell: 'Retail needs to rewrite the way we do Black Friday'
The notorious Sales event has changed since its inception and no longer lives up to its promise of value, argues eBay UK general manager Murray Lambell
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NewsAmazon plans 10,000 job cuts as Bezos warns of US recession
Tech giant Amazon is reportedly planning to shed 10,000 jobs in its corporate and technology divisions as founder Jeff Bezos warned US businesses should “batten down the hatches”.
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceThe four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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NewsMarks Electrical boss: We're winning spend while John Lewis 'neglect their customers'
Marks Electrical boss Mark Smithson has insisted the retailer is winning market share from competitors such as John Lewis that “neglect their customers”.
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AnalysisShopper survey: How cash-strapped consumers plan to cut spend this Christmas
Sweet treats face being cut from Christmas shopping lists this festive season as cash-strapped consumers look to make ends meet, according to new research carried out for Retail Week
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NewsRetail sales slow as customers delay spending ahead of Christmas
Retail sales slowed in October as the cost-of-living crisis prompted customers to delay spending ahead of Christmas.
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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NewsDFS order volumes strengthen after lean summer
DFS has indicated there may be some green shoots of recovery in the furniture sector after a tough summer, with order volumes strengthening heading into the golden quarter.
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DataData: Winter World Cup to add £269m to 2022 Black Friday spend
The unprecedented winter World Cup is expected to add £269m to this year’s Black Friday spending, though the cost-of-living crisis will lessen overall participation in the Sales event.
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AnalysisRetail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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AnalysisRetail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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InterviewInterview: Biscuiteers founder Harriet Hastings on Christmas, mail strikes and cheap imitations
Biscuiteers founder Harriet Hastings has baked herself a multi-million-pound high-end biscuit empire. She reflects on how she built her business and how it plans to deal with historic lows in consumer confidence and rampant inflation
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NewsMarks & Spencer rolls out Sparks loyalty scheme internationally
Marks & Spencer is launching its Sparks loyalty programme into big overseas markets including India and the US.
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AnalysisThe Tech List: 50 digital leaders driving retail innovation
Retail Week’s definitive index of the most influential leaders in digital commerce publishes today. The Tech List is a celebration of the people progressing innovation worldwide
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NewsConsumer confidence enjoys meagre boost following mini-budget
Consumer confidence was boosted by former chancellor Kwasi Kwarteng’s mini-budget but remains in the doldrums as shoppers grapple with the “new abnormal”.
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NewsWaitrose customers turn to cheaper products and freezing leftovers as costs bite
Waitrose customers are not immune from the ongoing cost-of-living crisis, with millions turning to cheaper cooking oils, loose vegetables and freezing food to stick to budgets.
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NewsConsumer price inflation peaks as food prices soar
Consumer prices soared in the 12 months to September, driven by rising food and beverage prices.
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NewsGovernment U-turn on VAT-free shopping is ‘hammer blow’ for UK retail
UK retail representative bodies have called the government’s decision to roll back promised VAT-free shopping a “hammer blow” for an industry still struggling to recover fully from the pandemic.
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GalleryIn pictures: Battersea shopping centre powers innovation at Zara, The Body Shop and Adidas
Battersea Power Station switched the lights back on today, opening its doors to unveil the long-awaited shopping mall south of the River Thames.