All Customer articles – Page 75
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Retail VoiceThree ways in which the pandemic disrupted old-fashioned retail
Antiquated in-store experiences need to be brought up to date, says Objectivity’s Wayne Swallow, with technology being the solution to stop retail living in the past.
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DataData: Shop price inflation grows at fastest rate in over a decade
Retail prices increased to the highest rate recorded since November 2011 last month, accelerated by a rise in fresh food inflation in February.
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Opinion‘John Lewis may have ditched Never Knowingly Undersold but it must keep service promise’
How many John Lewis customers took advantage of its Never Knowingly Undersold price promise last year?
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OpinionNigel Oddy: ‘Concerns for the planet are as prominent as cost for UK consumers’
The fashion industry has a responsibility to take sustainability seriously, writes New Look chief executive Nigel Oddy
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NewsJohn Lewis retires Never Knowingly Undersold as it invests £500m in price
John Lewis will remove its Never Knowingly Undersold pledge this summer as executive director Pippa Wicks says the promise “doesn’t fit with how customers shop today”.
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DataData: Consumer confidence hits lowest point in a year as price rise fears grow
Consumer confidence has dropped to its lowest point since January 2021, one of the worst months of the pandemic.
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AnalysisAnalysis: Flash in the pan or permanent shift – which pandemic trends will outlast Covid?
Retail Week looks at the key trends that have dominated during the pandemic to see which consumer behaviours are here to stay.
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NewsBoots to sell lateral flow tests for £5.99 after government scraps free testing
Boots will begin selling single lateral flow tests to customers from £5.99 from February 23, after the government announced it was scrapping free testing.
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DataData: Retail sales rebound in January driven by home improvement trends
Retail sales rose in January after a disappointing December.
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Opinion‘Asda’s reaction to Jack Monroe reveals rise of a new style of influencer’
As the spiralling cost of living unsettles consumers – inflation now stands at a 30-year high according to this week’s ONS data – retailers’ value propositions are coming under the spotlight in new ways, sometimes in an unflattering light, from a new type of influencer.
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AnalysisAnalysis: How can fashion retailers soothe their rising returns headache?
The returns headache for fashion was exacerbated over the Christmas period and is rising in line with online growth. How can retail tackle the issue head-on?
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Opinion‘Booming demand has spurred creation of more resale businesses’
The rising cost of living will power the growth of second-hand products and resale, maintains eBay UK general manager Murray Lambell.
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NewsWaitrose relaunches customer loyalty programme after doubling investment
Waitrose is set to relaunch its myWaitrose loyalty programme after doubling investment in the scheme, calling it “our biggest initiative to add value” for customers in a decade.
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Retail VoiceWhy the future of retail must be built on digital foundations
With the pandemic irreversibly altering the retail sector, particularly when it comes to all things digital, Citrix’s Gerard Lavin explores how retailers can capitalise on the changes.
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DataData: Online sales to jump £20bn by 2025 amid shift to permanent home working
The shift to permanent home working sparked by the coronavirus pandemic is expected to add a further £20bn to online retail sales by 2025.
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NewsAsda makes budget ranges promise after anti-poverty campaigner complaints
Asda will ensure its budget Smart Price and Farm Stores ranges will be available at all of its 581 stores and online after complaints from anti-poverty campaigner Jack Monroe.
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NewsTesco chair warns of further inflation with ‘the worst yet to come’
Tesco chair John Allan has warned that supermarket prices could rise as much as 5% by spring.
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Opinion‘Amid all the turbulence, retail starts the year from a position of relative strength’
Christmas was good for many retailers, but to maintain share or increase growth in a volatile environment, it will be necessary to invest in differentiation, believes PwC industry leader for consumer markets Lisa Hooker
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OpinionJo Whitfield: ‘Race to the bottom on price raises fears about sustainability of food production’
Lower prices for shoppers must not mean a squeeze on farming and suppliers, argues Co-op Food chief executive Jo Whitfield
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Retail VoiceFood and drink disruptors: How five of the UK’s best are getting closer to customers
Sophisticated customer profiling is leading to deeper customer insights, higher engagement and more accurate trend forecasting for these food and drink leaders.