All Customer articles – Page 76
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Retail VoicePractise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
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InterviewInterview: How British Airways is boosting customer engagement against the downturn
As IAG Loyalty enters retail with the launch of its wine delivery service, Retail Week speaks to Jack Smith – the freshly appointed CEO of new subsidiary IAGL Retail – to understand why it is making its foray into the market and the role of rewards in driving retention
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AnalysisPrime Early Sale: Amazon throws a rock through retail’s golden quarter trading window
With Amazon going on the offensive early with the launch of an October Prime promotion, what will the impact be on retail’s crucial golden quarter trading period?
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Opinion‘Putting sustainability at the heart of retail isn’t virtue signalling, it’s vital’
It would not make sense for retailers to cut their focus on and investment in sustainable business, argues BRC chief executive Helen Dickinson
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NewsBoots boss: ‘This will be the most value Christmas ever’
Boots has unveiled its key Christmas trends, which include preparing for the “most value Christmas ever”.
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NewsAsda launches £1 meal deal for over-60s as cost-of-living crisis bites
Asda has launched a £1 ‘winter warmer’ meal deal for older customers struggling with the cost-of-living crisis.
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NewsFootfall drops for third straight month as cash-strapped customers stay home
Footfall to UK retail destinations dropped for the third month in a row as the cost-of-living crisis kept budget-conscious customers at home.
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AnalysisResearch: 57 retail bosses reveal plans to navigate 2023
The bosses of leading retailers including Primark, Ikea, Waitrose, Under Armour, ProCook, River Island and McDonald’s have spoken in-depth to Retail Week for a landmark new report – Retail 2023.
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Retail VoiceThe next generation of connected brand building
The world of brand building is evolving, shifting to a digital environment and requiring a greater emotional connection with online consumers. There are several key tools emerging to help brands do this, says Meta’s Zehra Chatoo.
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NewsJD Sports and Nike launch connected loyalty programme
JD Sports has extended its ties with Nike as the first European retail partner for its Connected Partnership loyalty programme.
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AnalysisAnalysis: ‘It’s tough out there’ – how Boohoo plans to confront the cost-of-living crisis
Despite being one of the standout performers during the pandemic, Boohoo has shown it’s not immune to mounting inflationary pressures. How do its bosses plan to turn the fast-fashion giant around?
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AnalysisStrategic report: Aldi raising prices quicker than grocery rivals, exclusive data finds
Aldi is raising prices at a quicker rate than its mainstream grocery rivals, according to findings from Retail Week’s new strategic report.
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AnalysisStrategic report: Aldi raising prices quicker than grocery rivals, exclusive data finds
Aldi is raising prices at a quicker rate than its mainstream grocery rivals, according to findings from Retail Week’s new strategic report.
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AnalysisAnalysis: Setting a new direction – How Gymshark, Lick and Farmison are evolving DTC
Online-only DTC brands were expected to transform retail a few short years ago, but recent struggles have raised questions about their long-term viability. Does the model have a future?
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AnalysisFrom BeReal to drone deliveries: Walmart, Rotaro and Trinny London reveal top CX investments
Retail Week’s Consumer Week kicks off today. From tapping into new demographics to understanding what shoppers really want from in-store experiences, retailers and brands from across the industry will share how they are engaging with cash-strapped consumers
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DataConsumer confidence ‘buckles’ to new record low amid spiralling finance fears
Consumer confidence has hit a record low for four out of the last five months, as shoppers’ concerns about personal finances and the economy in the year ahead spike.
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Opinion‘Hyperinflation demands aggressive response on customer proposition and costs’
While hyperinflation might be a new challenge for many UK retailers, there are strategies to navigate it, say Anita Balchandani and Richard Mayfield at McKinsey & Company
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NewsMorrisons launches media business to capture brands’ advertising revenues
Morrisons has become the latest retailer to launch an advertising media business connecting brands to consumers.
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Retail VoiceHow AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
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Opinion‘Even wealthy consumers may reach a tipping point where prices are too high’
Careful management is needed or luxury retail – often insulated from the effects of downturns – may not emerge unscathed from the impending recession, warns Alvarez & Marsal’s Erin Brookes