All Customer articles – Page 77
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DataRetail sales rise in November as Black Friday boosts trade
Retail sales advanced in November when Black Friday helped stoke shopper demand.
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DataData: Confidence edges down as consumer interest in major purchases declines
The rising cost of living and the Omicron variant have led to a decrease in consumer confidence during the festive season.
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AnalysisThe 12 stories that rocked retail in 2021
2021 was a huge year for retail news. From surprise acquisitions and shock departures to new arrivals and supply chain woes, here are the stories that shook the industry
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NewsGrocers accused over high fuel prices
Motoring organisation the RAC has attacked retailers such as the big grocers for allegedly failing to pass on lower petrol prices to consumers.
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AnalysisLights, camera, retail: How M&S, Boots and TikTok are merging content with commerce
From Singles’ Day livestreams to shoppable reality TV shows, the worlds of entertainment and retail are becoming more intertwined than ever. How can retailers win in the battle for consumer attention both in-store and on-screen?
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DataData: ‘Weaker than anticipated’ Black Friday contributes to November footfall decline
Footfall in November was down compared to October as people continued to work from home for at least part of the week, while tourism remained lower than pre-pandemic levels.
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NewsGrocers adopt differing stances over face mask enforcement
Grocers have taken divergent positions on how to manage the new requirement for shoppers to wear face masks in English stores once again, as concerns mount about the new Covid variant.
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Retail VoiceSecret shopper: How five of the UK’s most innovative loyalty schemes are winning customer spend
What makes a loyalty programme genuinely pioneering and rewarding for customers? Reporter Nick Hughes went undercover for Retail Week to reveal their secrets.
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NewsShoppers facing biggest Christmas price rises in 30 years
Shoppers are facing the biggest price rises in 30 years this Christmas after fears of availability issues sent customers racing to shops in November.
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NewsBlack Friday spending expected to soar despite fewer deals
Shoppers are set to splurge this Black Friday, with experts predicting this could be the biggest shopping event in the UK yet despite a lack of deals.
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AnalysisThe rise of the cyber attack – how retail became a prime target for hackers
As the world of retail moved online during the pandemic, so too did the thieves. These cybercrooks are hunting for customer data – and lots of it. Retail Week examines the increased volume of cyberattacks against retailers and how companies can protect themselves
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Retail VoiceFive ways location data can ease the supply-chain crisis
Data is the key way retailers can minimise supply chain disruption, says Florence Broderick, chief marketing officer at Carto
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Opinion‘Retail has an opportunity to take customer relationships to a whole new level’
With a changing privacy landscape, understanding and connecting with customers in a meaningful, relevant and timely way will depend on retailers having a strong first-party data strategy, and building capability to leverage AI and machine learning to activate that data at scale.
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AnalysisWrapping your messaging right – how to connect with consumers this Christmas
Knowing how and where to talk to consumers – and with the right message and tone – will be critical for retailers in the second peak season of the pandemic.
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Opinion‘Retailers are encouraging Christmas shoppers back in store with excitement and theatre’
Currys, Kingfisher and Primark are just three of the retailers demonstrating the importance of the store to boosting customer engagement this golden quarter, writes Fran Minogue.
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Retail VoiceHow to pave the path for success in retail media
Unlocking the potential of retail media requires careful planning, says Babs Kehinde, senior director of publisher development at PubMatic
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DataData: Golden quarter trading tracker – weekly online and footfall trends
The golden quarter is well underway. Our weekly updates enable you to take the temperature of trading online and in bricks-and-mortar locations week by week during this crucial period.
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DataData: Majority of customers don’t plan to buy products this Black Friday
After a year of Brexit red tape, staff shortages and supply chain issues, many retailers would have been hoping for a bumper Black Friday period. However, exclusive research for Retail Week has found the majority of UK consumers are not planning on making any major, discretionary purchases this year.
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NewsBoots, B&M and Halfords see early Christmas demand surge
Boots, B&M and Halfords are all seeing consumers preparing for the festive season earlier than ever, with sales in some Christmas categories outpacing pre-pandemic levels.
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AnalysisRetail 2022: 88% of CEOs are optimistic sales will rise in 2022
The leaders of 53 UK retailers expect revenues to bounce back strongly next year, with nine in 10 expecting an uplift in 2022, reveals a major new Retail Week report.