All Customer articles – Page 80
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NewsNine in 10 UK retail chairs expect consumer spending to fall over next year
Ninety-five per cent of UK retail chairs forecast a drop in shopper spending over the next year, as Boots’ parent company chair Stefano Pessina said the UK would likely have a “bigger” recession than other EU countries.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Opinion‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
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Report StoreThe Christmas Forecast 2022
Exclusive data reveals how retail sales will fare this Christmas
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AnalysisData: The sectors that will win and lose this Christmas
The cost-of-living crisis is set to bite this festive season, with health and beauty the only sector to see volume growth, as Retail Week’s latest report reveals
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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NewsJoules drafts in KPMG for help as cost-of-living crisis bites
Joules has drafted in advisors from KPMG to help improve profitability, cash flow and liquidity as the cost of living crisis has leached away consumer demand.
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NewsAsda says children can eat for £1 at cafes in response to cost-of-living crisis
Asda has announced that children can eat a hot meal at one of its cafes for £1 as the cost-of-living crisis deepens.
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AnalysisAnalysis: Five things you need to know about Halfords
Diversifying with the savvy of a start-up, motoring and cycling specialist Halfords is applying its expertise to needs-based revenue streams, positioning itself to remain resilient as households feel the pinch.
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AnalysisHow Currys plans to seize market share opportunity from cost-of-living crisis
Currys boss Alex Baldock has set out how the electricals retailer will ‘keep the customers coming back’, despite the increasingly challenging trading environment.
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AnalysisDeep dive: The Mega Sale days turning Christmas on its head
The Christmas shopping period – historically heavily weighted towards the first three-and-a-half weeks of December following the traditional end-of-November payday – is now effectively a multi-month affair.
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AnalysisThe great service shortfall: Tackling retail’s new pandemic
Customer service levels were hammered during the pandemic, but the era of ‘Covid-forgiveness’ among consumers is over.
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AnalysisAnalysis: Sainsbury’s boss Roberts’ key takeaways on inflation, suppliers and staff pay
Sainsbury’s chief executive Simon Roberts faced questions on everything from inflation and supplier relationships, to staff pay and Argos’ ongoing underperformance as he presented details of first-quarter trading to the media this week.
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DataData: Value is top concern for families amid cost-of-living crisis, M&S survey reveals
A survey by Marks & Spencer has found that financial worries are top of consumers’ concerns this summer.
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AnalysisResearch: Nike, Asda, Primark, and Loaf reveal in-store CX strategies
Retailers must seize the opportunity to create differentiated and compelling in-store experiences if they want to thrive in the future, 25 leading retailers and experts warn in our new report
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Report StoreFuture Formats
How are leading retailers and brands giving consumers the real-life experiences they crave?
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NewsMorrisons blames ‘very challenging’ trading environment for sales drop
Supermarket giant Morrisons has blamed surging inflation and subdued customer sentiment for a drop in second-quarter sales.
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Retail VoiceFour ways to tap into the £1.8bn subscriptions market
From car clubs to chilli sauce boxes and computer software, the subscription model is on the rise. American Express sets out four top tips to capitalise on this growing market
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Retail VoiceFive things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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NewsThree-quarters of consumers to cut Christmas spending due to cost-of-living crisis
More than three-quarters of customers are planning to reduce their spending on Christmas this year, with the cost-of-living crisis only set to deepen as the year goes on.