All Customer articles – Page 80
-
DataData: Shop price inflation looms as supply chain crisis worsens
While shop prices fell in September, the rate of decline slowed following an increase in pressures from transport and commodity costs and labour shortages.
-
Report StoreThe 20 Most Trusted UK Retailers
Building loyalty and reputation – and why it matters more than ever
-
DataRanking: The top 20 most trusted UK retailers
Exclusive Retail Week research reveals the UK’s top 20 most trusted retailers, as voted for by consumers.
-
Retail VoiceData – the most valuable tool for any retailer to thrive
Smart use of data is the best way for retailers to bounce back, says Simon Brennan, vice president sales for Europe at Engage Hub
-
DataData: The UK cost-of-living crisis and what it means for retailers
UK consumers are facing an almost unprecedented perfect storm of issues driving up inflation and restricting public confidence in the economy.
-
AnalysisRobot wars: Five companies rolling out autonomous delivery around the world
As Wilko unveils plans to begin autonomous home deliveries by 2023, the UK retailer joins a growing group of companies already using robots to deliver products to customers globally.
-
Retail VoiceThe new retail reality – five ways to win in disruptive times
As we emerge from the pandemic, Catalina UK vice-president and managing director Premal Patel explains how retailers can come back stronger.
-
Opinion'Is Molly-Mae’s creative director appointment a fast-fashion fad or the future?'
Celebrity creative directors have become a new fashion trend this summer, but are they the next generation in brand development or just glorified influencers? Retail Week reporter Rosie Shepard offers her view.
-
DataData: How to achieve cut-through with the cautious consumer
Exclusive Retail Week research reveals many consumers’ financial situations have either improved or been unaffected during the pandemic, yet a large volume is reluctant to spend. As part of Consumer Week, which starts on September 13, we take a closer look at the findings and what they mean for retailers.
-
AnalysisThe changing face of beauty: How brands are setting the foundations for success
As the old saying goes ‘beauty is in the eye of the beholder’ and for consumers looking to purchase beauty products today their eyes are more likely than ever to be fixed on a screen.
-
NewsOne in 10 shoppers using ‘buy now, pay later’ chased by debt collectors
Regulators have been urged to crack down on ‘buy now, pay later’ firms after a damning report revealed that one in 10 shoppers using the credit services are being chased by debt collectors.
-
DataData: Footfall rebounds in August as staycations boost shopper numbers
Footfall in August improved by nearly a quarter, while the gap with pre-pandemic levels closed to less than 20% for the first time since the beginning of the crisis.
-
Opinion‘Retailers cannot ignore the trend of purchasing with purpose’
Conscious consumerism is on the rise. According to the Co-op, ethical consumer spending hit record levels last year, swelling to more than £41bn.
-
AnalysisTourism to localism – how retailers in prime cities are shifting strategies
Following the lifting of Covid-19 restrictions, “freedom” may have arrived in the UK – but tourists have not. Indeed, it could take years for the volume of visitors, particularly those from Asia, to return to pre-pandemic levels. So how can prime cities like London adapt and innovate to win more spend from domestic consumers?
-
VideoRetail Question Time: Climate change and the consumer
Climate change and sustainability have rocketed up the retail agenda and will be in the spotlight even more in the run-up to the COP26 conference later this year. Dixons Carphone group sustainability director Moira Thomas and sustainable business strategic adviser Mike Barry, former director of sustainable business at Marks & Spencer, discuss the implications for shoppers and retailers.
-
DataData: Confidence edges down as consumers choose saving over spending
Consumer confidence remained at pre-pandemic levels despite threats of rising inflation and housing prices.
-
Opinion‘Collecting the data is only half the battle’
Over the past 18 months, everyone’s lives have become increasingly and pervasively governed by Covid-19 data.
-
Opinion‘No one wants to hear the pandemic used as an excuse for poor service any more’
This summer of sport has provided endless moments of inspiration for all of us as we start getting back to normality after a difficult year: determination, grit, teamwork, discipline, heart.
-
AnalysisThe Disruptors: The wellness brands turning relaxation into revenue
The latest instalment of Retail Week’s series The Disruptors shines a spotlight on the wellness brands making waves in the health and beauty sector.
-
Opinion‘Climate change will collide with business as usual – retailers need to act now’
The Covid pandemic may finally be starting to cool down, but attention this week has shifted to another crisis that’s threatening to boil over – climate change.