All Customer articles – Page 78
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AnalysisAnalysis: Five things you need to know about beauty B Corp Natura
The Body Shop’s parent company Natura &Co has been through a tumultuous few years since it acquired Avon in 2020
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AnalysisAnalysis: Seven ways consumers are shifting behaviour as cost-of-living crisis bites
At a time when household budgets are being tested to their limits – and further pressure on spending is set to come in the autumn – consumers are beginning to change their habits ahead of what is likely to be a long, cold winter
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DataConsumer confidence tumbles to lowest level since 1970s
Consumer confidence tumbled to an all-time low in August as the UK prepares for a bleak winter.
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AnalysisCost-of-living tracker: How retailers are acting to ease the squeeze on consumers and staff
Cost-of-living tracker: How retailers are acting to ease the squeeze on consumers
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Opinion‘Rising cost of living will test whether shoppers prioritise purpose-led purchasing over price’
Retailers that can combine value for money and purpose will be best placed to succeed now and in the long term, argues eBay UK general manager Murray Lambell
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NewsAsda rolls out Rewards loyalty scheme nationwide
Asda is launching its loyalty scheme across the country after successful trials.
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Opinion‘As strikes and price rises convulse the country, retailers’ agility stands them in good stead’
With strikes hitting rail, mail and ports, retailers face another challenging summer – but they have the resourcefulness and people to adapt to the turmoil, says George MacDonald
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NewsMarks Electrical bucks ‘challenging market’ trend to grow revenues
Pureplay retailer Marks Electrical has reported “strong trading” in the first four months of the year, bucking the weakening trend in the electricals market.
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NewsHalfords cuts prices and discounts MOTs to ease cost-of-living crisis for motorists
Halfords has rolled out a raft of initiatives to reduce motoring costs for shoppers amid the cost-of-living crisis.
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NewsIndustry leaders call for police to crack down on surging levels of retail crime
More than 100 industry leaders have signed a letter calling on the police to prioritise retail crime as levels of abuse, violence and antisocial behaviour surge across the country
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Opinion‘In this environment it’s not just profitability that’s at stake, but survival’
Retailers should take encouragement from how they have transformed themselves in recent years as they adopt tactics to confront today’s difficult environment, says Alvarez & Marsal’s European head of retail and consumer practice Erin Brookes
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GalleryStore gallery: By Rotation launches London pop-up to encourage fashion rental
Fashion rental app By Rotation has opened a pop-up store in London’s Belgravia
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Opinion‘As recession looms, how will consumers behave this time around?’
Leaders must look back at how retail fared in 2008, the last prolonged recession in the UK, for indicators of how spending may play out next year, advises PwC consumer markets leader Lisa Hooker
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NewsPets at Home sales rise driven by loyalty scheme and subscriptions
Pets at Home has posted an uplift in sales as it continues to attract new customers to its loyalty and subscription propositions.
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AnalysisDeep dive: What will be this year’s Christmas bestsellers?
Retailers are busy behind the scenes finalising their Christmas ranges. Which products and trends are they banking on to whip up a festive frenzy?
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AnalysisRetail’s new normal? What Next results say about stores, online and returns
As Next upgrades its profit outlook for the year following a strong second quarter, Retail Week explores the retailer’s data, which may paint the fullest picture yet of what the post-pandemic ‘new normal’ actually looks like.
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NewsBank of England warns UK will fall into recession this year as interest rates soar
The Bank of England (BoE) has said the UK economy will crash into a recession by the end of the year as it raised interest rates to their highest point in 27 years.
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NewsFootfall weakens across UK but regional cost-of-living divide emerges
While retail footfall has fallen across all parts of the UK, the cost-of-living crisis is deepening existing financial disparities between North and South.
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NewsNext upgrades profit forecast as pandemic shopping behaviours unwind
Next has again upgraded its full-year profit forecast after reporting a reversal of customer trends in the first half of the year.
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond