All Customer articles – Page 78
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Opinion‘Currys’ strangers to friends strategy looks like a recipe for success’
Data has long been mooted as the key to customer loyalty, but Currys intends a personal and personalised strategy to set it apart from its competitors.
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OpinionAlex Baldock: ‘Pasting on branding over nothing underneath just breeds cynicism’
“Baldock! Branding’s just flower-arranging, right?” The man firing this at me – years ago – was a Harvard professor of marketing, so I suspected a trick question. But it set me thinking.
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Retail VoiceConsumer data: How to keep pace in the evolving beauty landscape
Retailers in the beauty sector must adapt to lockdown trends, says Magdalena Jablkowska-Citko, research director at Harris Interactive UK.
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Opinion‘It’s the power of imagination that makes technology deliver brilliantly for customers’
Retailers are still just scratching the surface when it comes to leveraging tech for the benefit of the consumer, writes Danny Emmett, chief operating officer of AO.com.
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AnalysisRetail Horizon: Frictionless sustainability, lean machines and digital-first – the trends that will shape retail in 2022
Retail Week has relaunched its subscriber-exclusive strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2022 and beyond. Retail Week research director Lisa Byfield-Green explores the key macroeconomic trends that will shape the sector in the coming year
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AnalysisRetail Horizon: Your exclusive strategic toolkit for the year ahead
Retail Week has relaunched its subscriber-exclusive strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2022 and beyond. Retail Week research director Lisa Byfield-Green explores the key macroeconomic trends that will shape the sector in the coming year
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Retail VoiceWhat loyalty can learn from the payments landscape
Loyalty schemes are in need of transformation – and fast. Retailers should be looking to payment tech for the answers, says Bink chief executive Mike Jordan.
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DataData: Black Friday sales outlook bleak as discounts span whole month
Black Friday sales are likely to be down this year against strong comparables in 2020.
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Retail VoiceThree emerging expectations of store associates
Retailers must work harder than ever to get customers back into stores, says Alan Holcroft, country manager for northern Europe at Cegid.
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Retail VoiceData: The key to changing consumer behaviour
Getting your data in order is paramount for avoiding supply chain issues, says Mark Holmes, senior advisor for supply chain at InterSystems.
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Opinion‘Why customers need our help to shop more sustainably’
Consumers want to make better choices, but it’s down to retailers to help them do that and ease the transition to a net-zero economy, says Lisa Hooker, industry leader for consumer markets at PwC.
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DataData: Rising shop prices pose threat to Christmas season
While shop prices fell in October, supply chain issues are putting cost pressures on key items in the lead up to Christmas.
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DataData: From potato milk to ‘climatarianism’- Waitrose unveils the biggest food trends of 2022
Waitrose & Partners’ latest Food and Drink Report highlights the emergence of new dairy alternative products and even more climate-conscious consumers as some of the key trends in food for next year.
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DataRanking: From M&S to Iceland – UK consumers’ favourite brands
Marks & Spencer has been crowned the best retail brand according to shoppers in YouGov’s UK Retail Rankings 2021.
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Retail VoiceLuxury consumers are changing – here’s what you need to know
The past 18 months have seen a transformation of behaviour, with buying online increasingly becoming the norm.
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Retail VoiceRetail’s secret weapon – four ways Voice of the Customer can transform your business
With huge advances in ways to analyse unstructured customer data, there’s a wealth of untapped insight to be gained from voice of the customer (VoC) feedback, says Vanessa Flather, managing director of retail, travel and ecommerce at Webhelp.
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DataData: Retail sales slip in September as trading challenges mount
Retail sales dipped in September as a perfect storm of supply chain challenges and lower consumer demand dented performance.
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DataData: Consumer confidence drops for third month in a row
October marked the third month in a row that consumer confidence fell as consumers faced ongoing fuel and food shortages and rising inflation, as well as a growing number of Covid-19 cases.
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Retail VoiceEnsuring customer excellence – the key touchpoints
Delivering a first-rate customer experience has never been so important, says Jemma Hall, senior business development manager at Lifetime Training.