All Customer articles – Page 79
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NewsAsda extends loyalty app trial to customers
Asda has extended the trial of its ‘pounds not points’ loyalty app to customers at 16 of its stores after a successful pilot of the programme with staff.
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NewsVery Group profits soar as revenues jump to record levels
The Very Group reported surging profits and a record year for sales during the pandemic as the retailer ramps up for a “particularly strong” Christmas.
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News£100 contactless payment limit rolls out across UK
The spending limit on contactless payments has been increased to £100 from today, though some retailers have warned it could take months to update terminals.
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AnalysisGame on: How Tesco, Shein and The North Face are transforming loyalty
Following a pandemic that transformed shopping habits forever, retailers are now mulling over the best methods of maintaining a connection with their customers – including revamping their loyalty schemes.
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AnalysisFive steps to tackle the supply chain crisis
Uncover examples of supply chain innovation from the likes of Inditex, Deliveroo, Waitrose, Marks & Spencer, Amazon, Asos and Carrefour in our new report.
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Opinion‘Now, more than ever, if retailers want to be heard they must speak with one voice’
When the chief executive of Next is attacked by the prime minister, it is a sign that, more than ever, the retail industry needs to speak truth to power with a single voice.
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Retail VoiceFour ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.
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AnalysisFour ways to break through the digital noise
With the Covid-driven acceleration in online retail now expected to have permanency, all businesses need to re-evaluate their digital marketing strategies to ensure they are fully leveraging each communication channel. So how can retailers cut through the noise? Here we lay out four steps to help retailers engage with consumers in the right digital channels at the right time with the right messaging.
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AnalysisHow are Boots, M&S and Kingfisher meeting the demands of the new consumer?
Consumer Week saw leaders from across the sector providing an inside look into how they are meeting evolving consumer needs and building out their offerings, from leading with data to prioritising sustainability. Retail Week looks at four learnings from the event: watch all sessions for free on-demand here.
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DataData: September retail sales grind to a halt as fuel and driver shortages bite
Retail sales growth in September slowed as fuel shortages, supply chain issues and poor weather conditions impacted consumer confidence.
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Opinion‘Nurturing a new kind of retail will keep the public and politicians on our side’
Retail needs to celebrate a more human way of doing business, writes Rita Clifton.
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Retail VoiceRefashioning retail: How brands build trust in a modern digital world
Following the launch of its report The 20 Most Trusted UK Retailers with Retail Week, Okta’s solutions director Ian Lowe outlines what this research reveals about how retailers should approach getting consumer buy-in.
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AnalysisRevealed: The UK’s number one most trusted retailer
We unveil the business that came top in our new ranking of the most trusted UK retailers, as voted for by consumers.
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AnalysisIn pictures: What pedestrianisation inspiration can Oxford Street take from the world’s best high streets?
With on-off discussions about making Oxford Street partially or fully pedestrian seemingly endless, Retail Week looks at some of the international locations that have adopted people-first approaches and what it could mean for London’s West End.
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Retail VoiceNow is the time for retailers to make the lucrative move into media
Retail media is the logical step for companies looking to reach the next level, says Babs Kehinde, senior director of publisher development at PubMatic.
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Retail VoiceBrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.
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InterviewInterview: Beauty Bay’s founder David Gabbie on building a digital community to democratise beauty
When Beauty Bay founder David Gabbie left school, he was on a mission to create a business – and the world of retail looked like the perfect match for him. “I grew up in retail,” Gabbie tells Retail Week in a video call from his native Manchester.
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AnalysisThe Great Innovation Race – how Deliveroo, Asos, Burberry and Sainsbury’s are driving agility
Learn where leading brands are investing now to drive innovation across customer experience and supply chain in our new report.
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