All Customer articles – Page 82
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VideoFace time: PwC’s predictions for Christmas 2021
Kicking off Christmas in July, Retail Week executive editor George MacDonald speaks to PwC’s Lisa Hooker on the golden quarter ahead
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NewsAsda poaches KFC executive as chief customer officer
Asda has hired KFC executive Meghan Farren as its new chief customer officer.
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Retail VoiceAutomation is the easiest way to boost your business
Higher productivity and better customer service are just two of the benefits of increased automation, says Chakradhar “Gooty” Agraharam, VP and commercial head, EMEA, for Cognizant’s digital business operations’ IPA practice
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AnalysisDeep dive: Virtuous circle – how retail is cashing in on the resale and rental economy
From Depop to MusicMagpie to Ikea’s Buy Back scheme, the second-hand economy has proliferated over the past decade, but it is only during the last year or two that its business models have really begun to resonate with consumers and retailers alike.
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AnalysisWhy Pinterest, TikTok and Snap are all betting big on social commerce
As consumers continue to embrace online shopping, social media sites are finding new ways to encourage online purchases. Retail Week analyses how three leading social media platforms are enticing users to buy.
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NewsUK retail profits forecast to shrink by £8bn by 2025
UK retailers will see profits fall as the move towards ecommerce is accelerated by the pandemic.
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DataRising prices on the horizon as retailers face increased disruption
Retail prices fell slightly faster in June compared with May, but this trend is not expected to last as retailers battle rising costs.
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DataWhy checkout must change: six charts revealing how consumers want to pay online
How can retailers give today’s consumers the online checkout process they expect while following the latest compliance?
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DataData: Sales soar as Amazon toasts most successful Prime Day ever
Amazon has had its most successful Prime Day in the event’s history, with the tech giant raking in an estimated $11.2bn (£8.0bn) in sales during the two-day event.
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NewsConsumer confidence flattens as threat of inflation curbs growth
Consumer confidence remained flat in June as lingering coronavirus restrictions combined with the threat of inflation dampened growth.
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AnalysisRevealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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Retail VoiceThe data demand: retail’s key to staying one step ahead
Retailers must harness data in the most efficient way to come out of the pandemic era unscathed, says Alex Cresswell, regional sales director for retail at Tableau.
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NewsM&S survey: Half of consumers say families ‘unrecognisable’ from 20 years ago
Changing views about families are creating new product opportunities and marketing considerations, research by Marks & Spencer has revealed.
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Opinion‘The lesson from Supreme is that retailers need more than customers – they need fans’
A tale of two fashion retailers. In May 2020, US company J Crew filed for chapter 11 bankruptcy protection. A few months later, Supreme was bought by VF Corporation for $2.1bn (£1.6bn).
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AnalysisAnalysis: Could sustainability labels spark a better future for fashion?
As H&M becomes the first major retailer to add sustainability credentials to individual items of clothing in partnership with the Sustainable Apparel Coalition (SAC), Retail Week explores what the move could mean for the fashion industry.
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Retail VoiceBrand health and your business: is your brand fit for the future?
Brands must ensure they inspire excitement and a sense of belonging to stay relevant, says Richie Heron, vice-president for product methodology at Toluna.
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AnalysisRevealed: The secrets of successful store managers
Retail Week’s latest report delves into what makes an exceptional store manager and the role they play in empowering frontline staff to deliver outstanding service.
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DataHow Whole Foods, Abercrombie and REI are embracing data-driven success
Retailers have learned that they must be as agile as possible to adapt to consumer trends and where possible get ahead of the curve. Here, we lay out four ways data can tackle the toughest business challenges and power agility in times of uncertainty.
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Retail VoiceRetailers require a cross-channel comms strategy for successful reopening
Engaging clearly with customers is the best way to move forward as we head out of lockdown, says Jon Buss, managing director EMEA at Yext.