All Customer articles – Page 83
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AnalysisAnalysis: Lush and Watches of Switzerland on nailing international expansion
‘Non-essential’ UK retailers have had a bruising year and many of those that have proved most resilient have relied on international markets to bolster growth in 2020. Should more businesses look to do the same in 2021 and beyond?
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NewsData: Retail sales grow at strongest rate since Covid crisis hit
Retail sales grew in May at their strongest rate since the coronavirus pandemic hit the UK last March as the reopening of hospitality venues boosted footfall and spend.
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AnalysisAnalysis: Summer staycation boom means sun can shine on retail sales
With the removal of Portugal from the government’s green travel list, Retail Week analyses just how big a boost this could be for UK retail
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DataData: The brands getting their Instagram strategy right – and wrong
Turning likes into like-for-like growth
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AnalysisAnalysis: Etsy’s Depop deal is a big bet that retail has changed forever
News broke this week that online marketplace Etsy has bought second-hand fashion app Depop for $1.6bn, but what does the deal mean for both businesses?
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Opinion‘Making second-hand mainstream starts with trust’
For years, Retail Week readers have been divided on whether concerns about sustainability really cut through to consumer purchasing decisions.
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Retail VoiceData in motion is now key to customer-centricity. Here’s why
Businesses that aren’t using data in real time are missing out on a huge opportunity, says Confluent director for business value consulting Lyndon Hedderly.
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Retail VoiceEnsuring shoppers feel safe in store is key to retail recovery
Balancing a safe environment with the joy of shopping in store will be key for retailers in the post-pandemic era, argues Lee Edwards, vice-president and managing director for UK and Ireland, Middle East and Africa at Adobe.
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AnalysisLocation, location, location: where retailers will need stores in a post-Covid world
Retail Week analyses the toll taken on retail destinations over the past 15 months, how they will fare in future and what plans all stakeholders – from local authorities to retailers and landlords – have put in place to bounce back or build momentum.
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Retail VoiceStaff livestreams will usher in the era of the anti-influencer
If you think influencers are all style and no substance, it’s time for associate livestreams to take their place, says Richard Willis, RVP solution consulting for EMEA and APAC at Aptos.
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NewsConsumer confidence returns to pre-pandemic levels as restrictions eased
Consumer confidence recovered in May, regaining all the ground lost during the Covid outbreak, as lockdown restrictions were relaxed and the UK’s successful vaccination rollout continued.
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Retail VoiceSix ways to make people your retail superpower
It’s time for retailers to celebrate their store teams and champion the great CX they offer, says Critizr head of UK marketing Hazel Morton.
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AnalysisHow John Lewis, Waterstones and Lush are making store staff their greatest assets
A new report by Retail Week showcases the businesses empowering their store staff to deliver best-in-class customer service and an experience that can’t be beaten online. Find out how you can do the same
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AnalysisMixing it up: How Hotel Chocolat and Joules are diversifying to drive growth
Diversification is a growing trend for retailers, from new product categories to new store formats and other customer propositions. But can adding more strings to your bow offer a route to long-term growth?
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AnalysisGeneration M: Catering to the young fashion-conscious Muslim consumer
The modest fashion market is growing but mainstream retailers are yet to really take note. Retail Week explores how to cater to the Muslim consumer without being tokenistic
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Opinion‘Consumers now expect retail entirely on their terms’
As consumers’ habits, preferences and behaviour change radically and rapidly, most retailers understand that they are facing a revolution. But it’s far from the first.
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AnalysisFuture of the flagship: Finding its place and purpose in a post-Covid world
Has the flagship store changed for good? Retail Week considers its role in the retail landscape of tomorrow
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Retail VoiceCould stockless stores be the future of the high street?
As retailers learn the lessons of the pandemic, the future could see a dramatic change in the traditional model, with stockless stores as the way forward, argues Alex MacPherson, director of solution consultancy and account management at Manhattan Associates