All Customer articles – Page 83
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Opinion‘Retail hardly features in the levelling-up debate – that’s a mistake’
Small, entrepreneurial retailers can be the drivers of redistributing wealth and opportunity across the UK, believes eBay UK general manager Murray Lambell.
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OpinionAlessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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NewsZara starts charging customers for online returns
Zara has started charging shoppers who return items purchased online.
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Opinion‘Food insecurity is a reality for many, and the fear is it will only get worse’
Mitigating higher costs for consumers while ensuring food supply chains remain sustainable is a fine balance, says Co-op Food co-managing director Matt Hood.
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NewsTesco chair calls for action after lack of help to ease inflation in Queen’s speech
Despite promising to ease the cost of living crisis, no new measures were introduced in the Queen’s speech, after Tesco chair John Allan called for a windfall tax to ease rampant inflation.
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DataCost-of-living crisis has ‘crushed’ consumer confidence and halted retail recovery
Retail sales have been battered as the spiralling cost of living has “crushed consumer confidence” and reversed the green shoots of retail’s post-Covid recovery.
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NewsRevolution Beauty sales soar as boss hails ‘flight to value’ for cosmetics shoppers
Revolution Beauty has posted a strong uplift in full-year sales and profits, which boss Adam Minto believes will continue as value-conscious shoppers “accelerate” the D2C brand’s growth.
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NewsBank of England warns on recession risk and surge in cost of living
The Bank of England has signalled the possibility of a recession later this year when inflation is likely to reach 10%.
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DataData: Footfall drops in April as retail sweats on sustained cost-of-living contraction
Footfall in April dropped across all retail destinations as the sector waits to see whether the month will be a precursor for the future as the cost-of-living crisis deepens.
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Opinion‘Younger people – your future consumers – now as likely to enjoy shopping in-store as online’
Digital natives are now less wowed by the capabilities of online and will drive the future of stores, says PwC UK industry leader for consumer markets Lisa Hooker
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Report StoreRents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Opinion‘Retailers must be swift and decisive to win in the year ahead’
In the coming months, retailers’ focus should be on rising demand for value, the return of the experience economy and making omnichannel work better than ever, says McKinsey & Company’s Anita Balchandani
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DataData: Prices soar in April driven by furniture, electricals and books
Shop prices have reached record highs across all categories as cost pressures from the war in Ukraine and Shanghai’s lockdown mount.
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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AnalysisData: More than half of retail supply chain leaders considered quitting in the past year
Retail Week’s latest report, Chain Reaction, features findings from interviews with retail supply chain and IT executives on their motivations, concerns and aspirations for the sector.
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NewsData: Consumer confidence tumbles as cost-of-living crisis intensifies
Consumer confidence fell sharply in April as people grappled with rising costs.
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DataData: Discretionary income falls in poorest households as cost-of-living crisis deepens
The cost-of-living crunch is hitting the UK’s least affluent households the hardest, with discretionary spending among the poorest households already declining.
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AnalysisThree trends propelling the UK’s busiest retail websites
Retail Week’s latest report reveals the retailers and brands leading the way in ecommerce and how online trading is set to evolve this year.
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InterviewInterview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
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NewsMarks & Spencer cuts prices of everyday foods as cost of living climbs
Marks & Spencer has reduced the prices of 60 staple foods in its Remarksable Value range as consumers’ cost of living soars.