All Customer articles – Page 86
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AnalysisWatch: John Lewis, Dixons Carphone and Watches of Switzerland’s virtual shopping reviewed
Virtual shopping has become increasingly common over the past year as retailers try to bring staff expertise and service to the online shopper. How do the services offered by some of retail’s biggest chains compare? And do they match up to the in-store experience? Grace Bowden reports.
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DataTransform or die: 1,000 consumers on the future of the high street
The future of UK high streets is at stake as the country emerges from the grips of the pandemic, but it’s important to understand what the consumer wants from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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AnalysisCo-op and One Stop reveal investment in payment tech has transformed CX
An expert panel also warns retailers must be ready to comply with anti-fraud measures that come into effect this year, take advantage of powerful new Wi-Fi tech and find a way to reduce contactless payment losses that are costing millions. Register to watch here.
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Analysis‘Google is god’: Why retailers must maximise online search in 2021
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to find out how they start their online shopping journeys and where SEO fits in, their key drivers to spend and which retailers offer the best online UX.
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AnalysisFrom catwalk to high street: is genderless fashion the future?
Not only did London Fashion Week go digital this year, it went genderless – but what could that mean for fashion retail?
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Retail VoiceThree ways to transform customer experience and drive retail
With elevated levels of online sales here to stay, retailers must adapt to maintain their competitive edge, says David Morton, sales and solutions director at Arvato CRM Solutions UK.
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NewsRetail sales return to growth but reopening concerns remain
Retail sales returned to growth in February having shrunk in January but the BRC warned that many retailers were worried about getting through to the provisional April 12 reopening date.
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NewsRetail footfall climbs in February with lockdown end in sight
Footfall across all retail destinations rose between January and February this year, as customers flocked back to stores in anticipation of the easing of lockdown restrictions.
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AnalysisFive strategies to drive spend with winning customer experience
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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Retail VoiceThree strategies retail brands should adopt now for success
Last year will go down as one of the toughest recorded by retailers. But learning from businesses that thrived can help brands plan for success.
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DataRanking: The UK’s 50 most vibrant retail locations
Coronavirus has wreaked havoc on the ranking of retail’s most vibrant shopping locations, with a swing away from city centres and towards smaller commuter towns in 2021.
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DataData: Biggest factors motivating online consumer spending revealed
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to uncover what is driving them to purchase, where they are starting their online shopping journeys and which retailers are winning in UX.
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AnalysisFavourite websites: Where retail bosses love to shop online
After a year that saw ecommerce accelerate like never before as consumers flocked online, Retail Week asks CEOs to name their favourite retail websites and tell us what they love about them.
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Opinion‘Road to freedom will still be a long journey to retail normality’
The country, and therefore retail, is on a “one-way road to freedom” as prime minister Boris Johnson put it when he unveiled a route out of lockdown.
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NewsTikTok and Shopify partnership extends to UK as Facebook launches shopping tool
TikTok and Shopify have launched a partnership to help retailers and brands connect with new customers, while Facebook has created a rival shopping tool.
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OpinionRhian Bartlett: ‘Great value doesn’t have to come at the cost of quality’
You can’t have your cake and eat it, or so the saying goes. As a grocer, that’s meant that you can be known for low prices or for premium products – but you can’t be great at both.
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Retail VoiceRethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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AnalysisGrocery on demand: the new ecommerce battleground
As Deliveroo announces its intention to float, Retail Week looks at the growing area of grocery on-demand and which of the big supermarkets are likely to win share in this burgeoning part of the market.
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Retail VoiceGetting personal is key to ecommerce success
Ecommerce businesses need to personalise the customer experience to boost conversion rates, says product manager at Coveo Andrea Polonioli.