All Customer articles – Page 87
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NewsConsumer confidence boosted in February as vaccine rollout continues
Consumer confidence jumped in February as the UK looks forward to a post-pandemic future.
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Retail VoiceWinning hand – how gift cards can boost your brand
With home-working and online shopping now the new normal, Heather Rogers, senior director of ecommerce at Blackhawk Network Europe, believes the gift card market is a huge untapped source of revenue.
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AnalysisData: The sectors that thrived online over Christmas – and what it means for 2021
Online was undoubtedly the big winner of Christmas 2020. Retail Week’s latest report delves into which sectors benefited most from the shift to ecommerce and what that means for the year ahead.
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Retail VoiceWill 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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AnalysisGoing local: the retailers opening neighbourhood stores
With less commuting and more time spent exploring the shops and cafes on our doorstep, it comes as little surprise that localism is seeing a resurgence in 2021. Retail Week explores the small store formats popping up on the high street.
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OpinionSuzy Ross: 'Retail is moving from customer data to customer intelligence'
It is nearly one year since life as we know it was suspended. Almost overnight humans seemed to disappear from the physical world.
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AnalysisData: Top 10 retailers ranked for best online UX
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to discover which retailers are winning in UX, where the new consumer is starting their online journey and what is driving them to purchase
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DataData: Shoppers most excited to return to Primark after lockdown
Consumers feel more comfortable now about returning to stores than they did last May, exclusive research for Retail Week has shown, and shoppers are most excited to return to Primark.
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OpinionJo Whitfield: ‘Tackling climate change should come before competitive advantage’
Like many families, Sunday evenings have become a time to sit down together and watch one of Sir David Attenborough’s many thought-provoking documentaries on the natural world.
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AnalysisThe Big Question: Will tighter regulation spell the end for buy now, pay later?
With the Financial Conduct Authority’s crackdown on buy now, pay later companies beginning earlier this week, Retail Week asks experts if regulation will destroy this rapidly growing sector.
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NewsRecord spending spree to reignite economy post-pandemic, says BoE
The economy could hit pre-pandemic levels in early 2022 if households start spending the £125bn in pent-up savings once the vaccine is rolled out, according to the Bank of England.
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VideoFace time: Dixons Carphone’s Ed Connolly on consumers’ new relationship with tech
With tech at the forefront of consumer’s lives to keep in touch and keep working during lockdown, Dixons Carphone chief commercial officer Ed Connolly talks to Retail Week about this behavioural shift
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AnalysisAnalysis: Is this the death of cash?
The contactless limit was upped to £100 in yesterday’s Budget. With the use of cash already plummeting, is this its final nail in the coffin? Retail Week reports on the implications of a cashless society.
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OpinionLisa Hooker: ‘Long live the store – but it needs to evolve’
It’s a familiar and frightful story: the once-beloved UK high street is in terminal decline. The perfect storm of a global pandemic, online shopping and crippling rents and business rates is set to usher in the end of the physical store.
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Retail VoiceHow to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail VoiceHow fulfilment can be an advantage in 2021
In March 2020, no one knew what to do. Everyone scrambled to adapt, consumers and retailers alike. There was a migration of new customers to the online market, brought there by convenience and a lack of other options.
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AnalysisStrategic report: Lessons from Christmas 2020 to help you win in the year ahead
Lockdown, store closures and bans on large gatherings created what Marks & Spencer boss Steve Rowe termed ”near impossible trading conditions” this golden quarter. Retail Week’s latest report pulls out the trends from this very different Christmas and lessons to help you trade through the most volatile trading conditions ever experienced.
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NewsJudging panel to find world’s top retail tech start-ups announced
With Discovery 50 entries closing on January 31, Retail Week reveals the industry experts who will help decide who features in the eagerly anticipated annual report.