All Customer articles – Page 87
-
AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
-
Retail VoiceWhen UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
-
AnalysisLife after Covid: John Lewis, Asda and Ikea on retail’s post-pandemic priorities
From a renewed focus on price to a more flexible workforce and changing approaches to online, stores and supply chain, Retail Week looks at what’s top of the to-do list for retailers.
-
AnalysisAnalysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic
Following a year fundamentally shaped by the coronavirus pandemic, Tesco boss Ken Murphy set out his vision for utilising the strength of the retailer’s Clubcard customer base to put clear water between the grocer and its competitors.
-
OpinionPeter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’
When asked my views about looking forward for retail, the honest answer is: “I’m really not sure that I know.”
-
Retail VoiceWhy affiliate marketing should be on your shopping list
Affiliate marketing is one of the most effective ways to promote your brand – and with 80% of retailers already using it, it’s an essential technique to increase revenue and awareness, writes Webgains head of UK sales Steve Dean.
-
AnalysisLive updates: Retail’s big reopening as Covid restrictions ease
The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country.
-
AnalysisVery Group and Gousto reveal CX investments
The Very Group’s chief marketing officer Carly O’Brien and Gousto’s chief technology officer Shaun Pearce will reveal their biggest successes from the past 12 months and their plans for the coming year in our ‘Lean retail machines’ virtual event today.
-
AnalysisThree ways to market with purpose
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
-
NewsHeavy discounting in March as low demand plagues fashion and footwear
Shop prices continued to fall in March, as non-food retailers struggled to entice shoppers to buy during lockdown.
-
Retail VoiceRetail’s pandemic: reflections on a year since lockdown
It’s been a little over 12 months to the day since the UK entered lockdown. Conrad Digan, independent consultant at Objectivity, looks back at a year unlike any other for the retail industry.
-
VideoRetail Question Time with Gary Grant and Frances Bishop
As retailers prepare to reopen next month, toy retailer The Entertainer founder and chair Gary Grant and childrenswear specialist Pud Store founder Frances Bishop discuss their hopes and expectations, how consumers will behave and how their businesses have changed during the pandemic.
-
NewsRetail sales fall in February as online takes record share of spend
Retail sales registered a year-on-year decline in February as strong grocery sales failed to offset a 50% drop in fashion sales.
-
DataData: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
-
Retail VoiceReturns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
-
AnalysisAnalysis: Why Kingfisher boss Thierry Garnier believes lockdown trends will last
DIY giant Kingfisher has posted a year of strong growth as the home improvement trend continued to thrive in lockdown – but how sustainable will the newfound passion for DIY be?
-
DataData: Post-lockdown spending priorities – has Covid changed what and how we shop?
How will a year of on-off restrictions impact how we shop going forward? As we near the end of lockdown, Retail Week teams up with Walnut Unlimited to ask consumers what their post-lockdown spending priorities are and how they differ to life before Covid.
-
AnalysisDeep dive: Lockdown – how it changed retail forever
12 months after we were told to stay at home, Retail Week takes stock of how the pandemic has changed the industry.
-
NewsConsumer confidence rises for third month as end of lockdown nears
Consumer confidence increased in March as the vaccine rollout continued and the end of lockdown grew nearer.
-
AnalysisWorldview: As Covid crisis eases, is retail on the way up Down Under?
In the latest instalment of our Worldview series gleaning insight from global markets, we hear how Covid-19 has had a significant impact on Australian retail but it might not be as negative as first anticipated 12 months ago