All Customer articles – Page 84
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AnalysisDeep dive: Understanding your new target shoppers – their favourite stores revealed
Where and how will the post-pandemic consumer want to shop? Retail Week unpacks the data.
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VideoRetail Question Time with Anna Blackburn and Mike Logue
Following last month’s much-anticipated retail reopening, Beaverbrooks managing director Anna Blackburn and Dreams chief executive Mike Logue discuss trading patterns, how they are preparing their companies for future success and their priorities in the aftermath of the pandemic.
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Retail VoiceThree things the pandemic has taught us about the future retail workforce
The pandemic has changed the course of retail forever. Here are the three key learnings retailers can take from it, says Belinda Deery, chief engagement officer at Kultralab.
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AnalysisAnalysis: Who is set to win retail’s latest price war?
Retailers ranging from Asda and Sainsbury’s to John Lewis and Asos have all cut back prices this year in a bid to lure cash-conscious shoppers. Which retailers will fare well and which will flounder in retail’s new price war?
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Retail VoiceHow we are levelling the playing field for small businesses
As we start to look beyond the pandemic, there has never been a greater need for small and medium-sized businesses to strengthen their online position, says head of SMB for Europe Martin Machinandiarena
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NewsShop price deflation slows in April as consumers head back to stores
Shop prices continued to fall in April, as retailers tempted consumers back into non-essential stores.
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NewsShopping trips set to drive post-lockdown economic recovery
Britain is primed for “a sharp snap back” in consumer spending as lockdown eases driven by a desire to return to bricks-and-mortar retail.
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OpinionLisa Hooker: ‘Vaccine confidence is driving a golden generation of shoppers’
For the first time in months, non-essential retailers and outdoor hospitality businesses have reopened in England.
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AnalysisData: Five guaranteed ways to keep consumers flocking to the high street
The future of the UK high street is at stake as the country emerges from the grips of the pandemic, but to ensure consumers return in greater numbers it is important to understand exactly what they want. Retail Week’s High Street Rebooted 2021 report uncovered the views of 1,000 UK consumers and we will be sharing its findings during Stores Week on May 20.
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NewsRetail sales recover in March as Covid restrictions start to ease
Retail sales rose in March but across the quarter were “subdued overall”.
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Retail VoiceWhat’s most important for sustainable ecommerce in 2021?
Sustainability matters to European consumers – but it would seem that not all businesses have realised how much, writes Arthur Lam, director of marketing for the UK, Ireland and Nordics at UPS.
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NewsConfidence inches up in April as consumers remain cautious about future
The rise in consumer confidence levels slowed in April as new Covid-19 variants and economic worries dampened the reopening of stores and hospitality.
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Retail VoiceThree ways retailers can achieve conversion responsibly
Responsible selling and buying are now more important than ever, and the retail industry has a duty to avoid exploiting consumers for short-term gain, says Openpay UK managing director Andy Harding
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Retail VoiceLoyalty is up for grabs – five ways marketers can adapt to shifting shopper habits
Getting to the heart and soul of what your consumers want is key. Catalina UK vice president and managing director Premal Patel shares five strategies that can help build genuine long-term loyalty with a personal touch
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OpinionAnita Balchandani: ‘Expect a spending splurge but not a straight-line recovery’
After a long hiatus, as non-essential retail reopened in the UK the early signs suggest there are reasons to look forward with optimism.
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AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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Retail VoiceWhen UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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AnalysisLife after Covid: John Lewis, Asda and Ikea on retail’s post-pandemic priorities
From a renewed focus on price to a more flexible workforce and changing approaches to online, stores and supply chain, Retail Week looks at what’s top of the to-do list for retailers.