All Customer articles – Page 89
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GalleryIn pictures: New stores that brought the wow factor in lockdown year
2020 may be more synonymous with shuttered stores but it did bring us some eye-catching new shops. Retail Week rounds up some of the best to whet your appetite
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AnalysisData: Can social media predict this year’s Christmas winners?
With Christmas imminent and swathes of the UK’s most populous areas effectively back in lockdown, can social media engagement help predict who will still prevail in this coming festive period?
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Retail VoiceRetailers have to react to a shift in consumer thinking – it’s essential
The list of products and services that consumers consider ‘essential’ is growing quickly. And with new restrictions limiting many people’s movements, spend on home-related goods, such as kitchen installation and electrical equipment, is on the rise, writes Costa Stathis, head of business propositions at Barclays Partner Finance.
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Retail VoiceGoogle’s digital marketing predictions for 2021
Equality, data ethics and the business impact of mobile apps are some of the topics on marketing agendas for 2021. Here Google UK leaders share their predictions for next year.
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NewsRetailers rein in promotional activity ahead of Christmas after Black Friday flurry
Retailer promotional activity this year hit a high around the Black Friday period before since dropping away in the run-up to Christmas.
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NewsConsumer confidence rises in time for Christmas
After reaching a six-month low in November, consumer confidence climbed this month as the UK entered the festive season.
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Retail VoiceWatch: How a year of change impacted UK consumer trends
In a year like no other, Google Trends data provides a revealing snapshot of the changes we’ve experienced in the way we live, work, play and shop. Watch these shifts in consumer behaviour unfold in this two-minute video.
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Opinion‘After its most defining year ever, retail will emerge stronger in 2021’
A retail chief executive put a question to me earlier this week during a (these days somewhat rare) face-to-face meeting: “How would you sum up this year for retail in one word?”
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NewsLockdown and Black Friday combine to deliver bumper online sales
Online sales rocketed last month to deliver the highest growth in more than a decade, boosted by the impact of lockdown and Black Friday promotions.
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NewsSupermarkets poised to ration goods amid Brexit concerns
UK supermarkets are preparing to ration certain products amid fears that consumers will begin stockpiling again.
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VideoWatch: Retailers must take responsible approach to consumer finance boom, experts warn
Consumer demand for finance options has remained consistently high this year, but retailers must assess customers’ ability to afford these options, experts have warned.
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AnalysisRetail Horizon: What a post-pandemic consumer outlook means for retail
Inclusion, conscious consumption, community and togetherness will light the way as we return to a more normal lifestyle.
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AnalysisAnalysis: Who will be retail’s winners and losers this Christmas?
It’s been a highly unusual year for retail, which has not been without its casualties. As ‘non-essential’ stores emerge from the second lockdown and shoppers swap Christmas parties for working from home and smaller gatherings, which retailers are set to reap the benefits of an unorthodox festive season?
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Retail VoiceUnderstanding online customer behaviour is the key to a successful 2021
This year is nearly at an end and, while retailers are hoping for the best during peak, the attention of many is now shifting to what 2021 might hold.
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AnalysisHow can retailers mitigate the £5bn returns headache?
RWRC’s Supply Chain 2021 report looks at how the coronavirus crisis has exacerbated returns rates and why it is imperative retailers act now to protect their bottom line
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Retail VoiceAlways do what you’ve always done? Expect to see what you’ve always seen from your marketing
As the end of 2020 approaches, I can’t help but wonder how the Queen will sum it up in her holiday season speech. ‘Anno Peculiare’ anyone? (1).
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NewsNovember retail sales dampened by lockdown store closures
Retail sales growth slowed in November as tighter government restrictions forced shoppers online.
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Retail VoiceBlack Friday consumer trends shaping the future of retail
After what’s been an unprecedented year in so many ways, it’s no surprise we’ve witnessed a particularly unprecedented Black Friday.
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Retail VoiceIndustry execs reveal what the new customer journey must look like
Critizr recently interviewed 114 retail managers and senior leaders to understand how they have changed their customer journeys amid the pandemic. UK marketing lead Hazel Morton shares the top-line findings
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AnalysisData: Waitrose tracks online grocery first-timers and changing tastes
Waitrose & Partners’ latest Food and Drink Report highlights that, in a year dominated by the pandemic and national lockdowns, customers moved online more than ever before and became oddly fixated on fermentation.