All Customer articles – Page 89
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Retail VoiceThree emerging expectations of store associates
Retailers must work harder than ever to get customers back into stores, says Alan Holcroft, country manager for northern Europe at Cegid.
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Retail VoiceData: The key to changing consumer behaviour
Getting your data in order is paramount for avoiding supply chain issues, says Mark Holmes, senior advisor for supply chain at InterSystems.
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Opinion‘Why customers need our help to shop more sustainably’
Consumers want to make better choices, but it’s down to retailers to help them do that and ease the transition to a net-zero economy, says Lisa Hooker, industry leader for consumer markets at PwC.
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DataData: Rising shop prices pose threat to Christmas season
While shop prices fell in October, supply chain issues are putting cost pressures on key items in the lead up to Christmas.
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DataData: From potato milk to ‘climatarianism’- Waitrose unveils the biggest food trends of 2022
Waitrose & Partners’ latest Food and Drink Report highlights the emergence of new dairy alternative products and even more climate-conscious consumers as some of the key trends in food for next year.
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DataRanking: From M&S to Iceland – UK consumers’ favourite brands
Marks & Spencer has been crowned the best retail brand according to shoppers in YouGov’s UK Retail Rankings 2021.
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Retail VoiceLuxury consumers are changing – here’s what you need to know
The past 18 months have seen a transformation of behaviour, with buying online increasingly becoming the norm.
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Retail VoiceRetail’s secret weapon – four ways Voice of the Customer can transform your business
With huge advances in ways to analyse unstructured customer data, there’s a wealth of untapped insight to be gained from voice of the customer (VoC) feedback, says Vanessa Flather, managing director of retail, travel and ecommerce at Webhelp.
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DataData: Retail sales slip in September as trading challenges mount
Retail sales dipped in September as a perfect storm of supply chain challenges and lower consumer demand dented performance.
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DataData: Consumer confidence drops for third month in a row
October marked the third month in a row that consumer confidence fell as consumers faced ongoing fuel and food shortages and rising inflation, as well as a growing number of Covid-19 cases.
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Retail VoiceEnsuring customer excellence – the key touchpoints
Delivering a first-rate customer experience has never been so important, says Jemma Hall, senior business development manager at Lifetime Training.
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NewsAsda extends loyalty app trial to customers
Asda has extended the trial of its ‘pounds not points’ loyalty app to customers at 16 of its stores after a successful pilot of the programme with staff.
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NewsVery Group profits soar as revenues jump to record levels
The Very Group reported surging profits and a record year for sales during the pandemic as the retailer ramps up for a “particularly strong” Christmas.
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News£100 contactless payment limit rolls out across UK
The spending limit on contactless payments has been increased to £100 from today, though some retailers have warned it could take months to update terminals.
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AnalysisGame on: How Tesco, Shein and The North Face are transforming loyalty
Following a pandemic that transformed shopping habits forever, retailers are now mulling over the best methods of maintaining a connection with their customers – including revamping their loyalty schemes.
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AnalysisFive steps to tackle the supply chain crisis
Uncover examples of supply chain innovation from the likes of Inditex, Deliveroo, Waitrose, Marks & Spencer, Amazon, Asos and Carrefour in our new report.
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Opinion‘Now, more than ever, if retailers want to be heard they must speak with one voice’
When the chief executive of Next is attacked by the prime minister, it is a sign that, more than ever, the retail industry needs to speak truth to power with a single voice.
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Retail VoiceFour ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.
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AnalysisFour ways to break through the digital noise
With the Covid-driven acceleration in online retail now expected to have permanency, all businesses need to re-evaluate their digital marketing strategies to ensure they are fully leveraging each communication channel. So how can retailers cut through the noise? Here we lay out four steps to help retailers engage with consumers in the right digital channels at the right time with the right messaging.
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AnalysisHow are Boots, M&S and Kingfisher meeting the demands of the new consumer?
Consumer Week saw leaders from across the sector providing an inside look into how they are meeting evolving consumer needs and building out their offerings, from leading with data to prioritising sustainability. Retail Week looks at four learnings from the event: watch all sessions for free on-demand here.