All Customer articles – Page 90
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DataData: September retail sales grind to a halt as fuel and driver shortages bite
Retail sales growth in September slowed as fuel shortages, supply chain issues and poor weather conditions impacted consumer confidence.
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Opinion‘Nurturing a new kind of retail will keep the public and politicians on our side’
Retail needs to celebrate a more human way of doing business, writes Rita Clifton.
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Retail VoiceRefashioning retail: How brands build trust in a modern digital world
Following the launch of its report The 20 Most Trusted UK Retailers with Retail Week, Okta’s solutions director Ian Lowe outlines what this research reveals about how retailers should approach getting consumer buy-in.
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AnalysisRevealed: The UK’s number one most trusted retailer
We unveil the business that came top in our new ranking of the most trusted UK retailers, as voted for by consumers.
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AnalysisIn pictures: What pedestrianisation inspiration can Oxford Street take from the world’s best high streets?
With on-off discussions about making Oxford Street partially or fully pedestrian seemingly endless, Retail Week looks at some of the international locations that have adopted people-first approaches and what it could mean for London’s West End.
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Retail VoiceNow is the time for retailers to make the lucrative move into media
Retail media is the logical step for companies looking to reach the next level, says Babs Kehinde, senior director of publisher development at PubMatic.
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Retail VoiceBrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.
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InterviewInterview: Beauty Bay’s founder David Gabbie on building a digital community to democratise beauty
When Beauty Bay founder David Gabbie left school, he was on a mission to create a business – and the world of retail looked like the perfect match for him. “I grew up in retail,” Gabbie tells Retail Week in a video call from his native Manchester.
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AnalysisThe Great Innovation Race – how Deliveroo, Asos, Burberry and Sainsbury’s are driving agility
Learn where leading brands are investing now to drive innovation across customer experience and supply chain in our new report.
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DataData: Shop price inflation looms as supply chain crisis worsens
While shop prices fell in September, the rate of decline slowed following an increase in pressures from transport and commodity costs and labour shortages.
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Report StoreThe 20 Most Trusted UK Retailers
Building loyalty and reputation – and why it matters more than ever
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DataRanking: The top 20 most trusted UK retailers
Exclusive Retail Week research reveals the UK’s top 20 most trusted retailers, as voted for by consumers.
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Retail VoiceData – the most valuable tool for any retailer to thrive
Smart use of data is the best way for retailers to bounce back, says Simon Brennan, vice president sales for Europe at Engage Hub
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DataData: The UK cost-of-living crisis and what it means for retailers
UK consumers are facing an almost unprecedented perfect storm of issues driving up inflation and restricting public confidence in the economy.
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AnalysisRobot wars: Five companies rolling out autonomous delivery around the world
As Wilko unveils plans to begin autonomous home deliveries by 2023, the UK retailer joins a growing group of companies already using robots to deliver products to customers globally.
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Retail VoiceThe new retail reality – five ways to win in disruptive times
As we emerge from the pandemic, Catalina UK vice-president and managing director Premal Patel explains how retailers can come back stronger.
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Opinion'Is Molly-Mae’s creative director appointment a fast-fashion fad or the future?'
Celebrity creative directors have become a new fashion trend this summer, but are they the next generation in brand development or just glorified influencers? Retail Week reporter Rosie Shepard offers her view.
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DataData: How to achieve cut-through with the cautious consumer
Exclusive Retail Week research reveals many consumers’ financial situations have either improved or been unaffected during the pandemic, yet a large volume is reluctant to spend. As part of Consumer Week, which starts on September 13, we take a closer look at the findings and what they mean for retailers.