All Customer articles – Page 91
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Opinion'Why now is the time for D2C brands to shine'
Many investors are currently shying away from the retail industry, specifically the indirect brand economy.
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Retail VoiceThe secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisAnalysis: Will face masks undermine shopper sentiment or inspire confidence?
After a weekend of back and forth and contradictory messaging, today finally brought clarity about whether face masks must be worn by shoppers in stores.
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NewsFace masks to be compulsory in shops in England this month
After complaints of mixed messages, the government has announced that face masks must be worn in shops in England from July 24.
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AnalysisWeek four of trading post-lockdown – what you need to know
Footfall more than doubled week on week in the fourth week of trading since lockdown restrictions were lifted, buoyed by the reopening of the hospitality sector.
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AnalysisLessons in loyalty: how retail’s seven best schemes deliver results
As Marks & Spencer relaunches Sparks this week, Retail Week reviews some of the top loyalty schemes around the world and pulls out lessons on what works in loyalty today
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AnalysisThe Big Question: Should face masks be mandatory in shops?
Scottish First Minister Nicola Sturgeon has made face coverings compulsory for all shoppers from July 10, but they are only mandatory on public transport in England, and not obligatory in Wales or Northern Ireland. Industry experts offer their view on whether the rest of the UK should follow Scotland’s lead.
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AnalysisData: Five ways to get the tills ringing after coronavirus crisis
Consumer habits are changing faster than ever. Little more than a third of Brits expect to shop as they did before in the next 12 months, according to Retail Week’s new report How They’ll Spend It.
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NewsConsumer confidence inches up despite economic uncertainty
Consumer confidence has risen in the two weeks since non-essential shops reopened despite ongoing disruption due to the pandemic.
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NewsFace coverings to be mandatory in Scottish shops from next week
The use of face masks or other coverings will become mandatory in shops in Scotland from July 9 as part of the country’s easing of lockdown restrictions.
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NewsMarks & Spencer relaunches Sparks loyalty programme
Marks & Spencer will relaunch an overhauled Sparks loyalty scheme next week after making changes in response to customer views.
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AnalysisWeek two of store trading post-lockdown – what you need to know
Footfall across UK retail destinations continued to climb in week two as more non-essential retail stores reopen, with Wales seeing a particular surge as lockdown regulations ease.
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AnalysisAnalysis: Five socially distanced shopping trends that are here to stay
From virtual interior design consultations to drive-thru collections, retailers have had to re-examine how they do business in the wake of coronavirus. Retail Week takes a look at the measures that will have staying power long after the two-metre rule has been scrapped.
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AnalysisThe Big Question: What should be done to kick-start the retail economy?
Shops are reopening but it’s still anything bar business as normal in town centres and other retail destinations. Industry experts share their views on how to encourage an enthusiastic resumption of retail therapy among consumers.
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NewsConsumer confidence rises in June as non-essential stores reopen
Consumer confidence rose month on month in June as shoppers felt more optimistic about the economy and their personal finances looking ahead.
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AnalysisJohn Lewis, Superdry, Lush and Waterstones on trading in retail’s new normal
After three months of shuttered doors due to the coronavirus, English non-essential retail reopened to the public on Monday. Retail Week analyses the lessons to be learnt from the first days of trading.
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OpinionOpinion: Reopenings reveal a flight to value that retail must embrace
It has become something of a recurring theme during this pandemic, but retailers and their frontline workers did themselves proud again on Monday.