All Customer articles – Page 91
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AnalysisAnalysis: Vaccine joy sparks share price snakes and ladders
Welcome news of a coronavirus vaccine has sparked a stock market shift as investors rushed to buy and sell shares. Big-name retail and other consumer stocks shunned during the pandemic were back in fashion, while lockdown stars took a hit.
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Retail VoiceHow product experience helps drive ROI
In today’s retail market, it is not enough for websites to display a solitary product image with a few bullet points providing washing instructions. Consumers are looking for much more than this.
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DataCoronavirus Consumer Pulse: Web traffic spikes ahead of second lockdown
Amid the coronavirus crisis, it has arguably never been more important, nor more difficult, for retailers to understand their customers.
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OpinionMichael Jary: ‘New normal? Retail needs to get used to the new weird’
Back in March I wrote on Retail Week that coronavirus would bring a tipping point: a permanent change in industry structure. At the time some readers wondered whether I might be hyperbolising. It turns out I hardly knew the half of it.
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Opinion‘We have a duty to customers to stamp out modern slavery’
In 1785 the English poet William Cowper wrote: “We have no slaves at home.” More than 200 years later, that statement remains untrue.
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NewsRetailers fear ‘nightmare before Christmas’ as second lockdown forces store closures
New lockdown measures have forced non-essential shops to close until December 2, dealing a blow to Christmas trading.
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Retail VoiceHow to build an army of CX champions across your business
What does it take to achieve world-class customer experience in retail today? You might think it’s more data, but you’d be wrong. Critizr’s Hazel Morton explains why your people hold the key.
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NewsJohn Lewis research highlights early Christmas rush
Most people plan to have completed their Christmas shopping by the end of November, consumer research for John Lewis has found.
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NewsMore discounts in October as retailers compete for sales
Shop prices continued to fall in October as retailers battle for consumers’ more limited spend amid the coronavirus pandemic.
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NewsBoots to offer 12-minute coronavirus tests in run-up to Christmas
High street pharmacy chain Boots is set to offer non-symptomatic people Covid-19 tests that produce results within 12-minutes.
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NewsMarks & Spencer reports early surge in Christmas spending searches
Marks & Spencer has recorded rocketing searches for Christmas products on its website, reinforcing industry views that shoppers may spend early this festive period.
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AnalysisTV or TikTok? Where should marketers spend their budget right now?
Marketing teams have been met with a tough challenge throughout the pandemic as consumers’ lives and behaviours change. Retail Week explores how best to reach customers right now.
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NewsEx-Tesco boss Dave Lewis to speak at Virtual Leaders' Summit
Tesco’s former chief executive and chair of the WWF’s board of trustees, Dave Lewis, has joined the line-up for Retail Week’s Virtual Leaders’ Summit in association with Be Inspired, running from November 9 to 13.
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Retail VoiceRetailers can't delay making customer experience effortless
Customers are not waiting patiently for laggard retailers to catch up with their digital offerings. Capita explains why agility and adaptability is not a nice-to-have but a prerequisite for success – and is easier than many may think
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AnalysisSeven big mistakes that retailers keep making online
Online is a more important channel for retailers than ever. But far too many businesses are still making mistakes that irritate customers and hinder conversion. Retail Week highlights seven of them
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Opinion‘The 12 trends of Christmas – festive retail under Covid’
As Christmas nears, there is little seasonal cheer as retailers anticipate a Golden Quarter characterised by levels of volatility and uncertainty they have rarely, if ever, experienced before.
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VideoWatch: Socially aware consumers want actions not words from retailers
Actions speak louder than words when it comes to sustainability in the retail industry, a panel of industry experts have agreed.
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AnalysisStrategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021
Five senior retail leaders – from Kingfisher, Hotel Chocolat, QVC, Waterstones and Seasalt – have revealed how the pandemic-fuelled rise in online shopping has sped up their digital strategies.
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AnalysisAnalysis: What could the end of duty-free mean for retail?
Duty-free shopping will come to an end as part of the government’s Brexit plans, which has unwelcome implications for the retail industry.
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OpinionPeter Williams: ‘A second wave, curfews, empty offices – is this as good as it gets?’
By now we had all hoped that there would be a predictable path back to some kind of steady-state resembling where we were pre-Covid.