All Customer articles – Page 151
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NewsWaitrose pushes button on ‘scan as you shop’ mobile app pilot
Waitrose is trialling a ‘scan as you shop’ Quick Check mobile app with a view to easing the checkout experience for myWaitrose customers.
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NewsQVC launches shoppable ad in push to diversify its multichannel offer
QVC has launched its first shoppable ad, allowing viewers to browse items from its latest fashion lines by clicking through to them from video.
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NewsArgos meets high customer expectations with Fast Track delivery service
The Connolly Supply Chain Initiative of the Year award was won by Argos after launching its same-day Fast Track delivery service.
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NewsShop Direct takes a Very big stride to transform customer experience
Etailer Shop Direct improved its personalisation strategy to win the Zensar Retail Technology Initiative of the Year Award.
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NewsRetail Week Live: Amazon uses Twitter to target its Prime shoppers
Twitter’s European vice-president said retailers including Amazon and Marks & Spencer used the social platform to advertise to shoppers.
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AnalysisAccelerating towards a profitable customer-centric transformation
How can retailers speed up the move to omnichannel while at the same time balancing the need to be both profitable and consumer-centric?
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NewsWatch: Morrisons new ad campaign emphasising its fresh produce offer
Morrisons has launched a rebranded Easter ad campaign that focuses on the retailer’s fresh produce offer and family values.
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Retail VoiceOpinion: How to prepare for a new era of retail in 2020
Fast-forward four years from now and there will be a very different set of shoppers who have adopted a very different way of shopping.
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NewsAmazon launches its new live click-and-buy TV programme
Amazon has launched a new click-and-buy TV show, which streams live and allows viewers to interact with the hosts and buy items instantly.
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OpinionOpinion: The grocers' 'special' offers seem anything but to me
The grocery sector is overdue for a radical rethink in terms of how it handles product promotions and incentivises customer loyalty.
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NewsIkea uses interactive video to boost loyalty scheme engagement
Ikea has created a personalised video for its loyalty card holders in the UK which it plans to roll out globally to boost brand engagement.
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NewsAldi ad could face probe from watchdog following Morrisons complaint
Aldi could face a probe from the advertising watchdog after grocery rival Morrisons complained about the discounter’s latest ad campaign.
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OpinionOpinion: Marketing on Mother’s Day is about more than flowers
The days of doing the predictable should be behind us when it comes to marketing. But how free-thinking are retailers in this regard?
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NewsRetail Diary: Marble Arch gets FCUKed as retail stars light up M&S reunion
Marble Arch and other UK landmarks get FCUKed, retail stars light up an M&S reunion and the Sainsbury’s customer with a spring in her step.
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NewsEbay launches targeted advertising tool after Co-op pilot proves successful
EBay has launched a real-time targeted advertising tool for retailers after trialling the technology during The Great British Bake Off.
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NewsTesco's 'misleading' Brand Guarantee ad banned by watchdogs
Tesco’s advertising for its price-matching Brand Guarantee scheme has been banned after watchdogs labelled it “misleading”.
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GalleryStore of the week: Converse to go one step further with personalisation
Personalisation stations are not new but Converse is introducing designers into its New York store to help customers create unique products.
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OpinionOpinion: Beware, there’s a predator in the retail jungle – it’s Amazon
As the online retail giant continues its march into new categories and widens its delivery offer, how will the rest of the industry compete?
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NewsHow do the world’s best restaurants deliver customer experience?
When it comes to customer experience, the world of gastronomy leads the way. See how your business can benefit – Wednesday March 2.
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NewsAldi campaign dubbed 'misleading' and 'a sign of desperation'
Aldi’s latest promotional campaign counterattacking Morrisons’ Price Crunch has been dubbed “misleading” and a “sign of desperation”.